Charise Stanford
Logistics
St Louis,MO
Summary
Motivated global trade professional with a passion for details and success. Relationship builder, authentic collaborator. Focused on growing business by capitalizing on data and customer service.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Client Solutions Specialist
Flexport
Atlanta, GA
10.2021 - Current
- Drives shipment life cycle during initial trial and launch of new trade lanes to develop and refine standard operating procedures
- Increased product adoption with client stakeholders to realize full value
- Manages pulse on financial health, reporting on client financials and ensuring timely payment schedules for 14M book of business
- Established client success criteria and built standard operating procedures to align
- Manage escalations, manage operations to solve client issues quickly at origin and destination
Management Trainee
Expeditors International Of WA
Atlanta, GA
04.2016 - 09.2021
- Assisted 8 Department Managers in meeting productivity and expense to revenue goals within budgetary guidelines
- Supported transition of multiple new accounts through customer introductions, information transfer, and securing any necessary customer paperwork
- Completed manager development training
- Reduced accounts receivable balances by 1.4M
- Supervised and mentored employees
- Collaborated with regional resources to ensure success at closing new logos and new business with target and prospect accounts
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs
- Managed and mentored team of over 150 employees
- Maximized resource utilization during warehouse temperature controlled pharmaceutical projects to uphold strict budget targets
Consultant
YMCA
Smyrna, GA
10.2014 - 03.2016
- Develops and maintains strategic and engaging partnerships with Site Leaders, Business Leaders, Department & HR heads
- Resolved over 50 parent and community service demands
- Proactively addresses and responds to leadership and organization effectiveness issues by bringing key stakeholders together to assess root cause and gaps and organizing project team that will work together to close those gaps
- Leads implementation of strategic multi-faceted organizational programs designed to build and strengthen company culture in alignment with business requirements
- Delivered efficient talent management and succession planning
- Updates and sends reports for HR and other stakeholders covering progress, project plans, and evaluation results
Program Coordinator
Gateway 180
Saint Louis, MO
11.2012 - 09.2014
- Developed, lead, and managed board of Vice Presidents and Specialists to deliver tangible metrics and drive sustainability
- Increased programming budget by 34% through development partnerships
- Accountable for maintaining relationships with stakeholders to ensure planning decisions align with achievements and team targets and strategies
- Responsible for establishing team of high performing subject matter experts
- Provided vision, leadership, and direction regarding organization engagement
Administrative Assistant
Imagine Schools
Smyrna, GA
10.2007 - 10.2012
- Managed digital records for over 300 families
- Answered phone calls, greeted visitors
- Conducted over 100 tours
- Scheduled appointments, maintained calendars
- Wrote and edited documents
- Planned meetings
Education
Bachelor of Arts - Political Science
DePaul University
Chicago, IL 09.2003 - 06.2007
Skills
Project Management
Global Trade
Logistics
Process Improvement
Analytics
Supply Chain
Certification
Hazardous Materials for Imports & Exports, Air/Ocean
Timeline
Client Solutions Specialist
Flexport
10.2021 - Current
Hazardous Materials for Imports & Exports, Air/Ocean
07-2021
Management Trainee
Expeditors International Of WA
04.2016 - 09.2021
Consultant
YMCA
10.2014 - 03.2016
Program Coordinator
Gateway 180
11.2012 - 09.2014
Administrative Assistant
Imagine Schools
10.2007 - 10.2012
Bachelor of Arts - Political Science
DePaul University
09.2003 - 06.2007