Autumn Powell
Columbus
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Solutions Specialist
Nationwide Retirement Solutions Center
Columbus
09.2024 - Current
- Clarified complex retirement and financial information into actionable guidance for clients, enhancing their understanding and decision-making.
- Supported clients with retirement accounts including 401(k), 457(b), IRA, and OBRA plans to ensure compliance and satisfaction.
- Process requests for contributions, distributions, RMDs, and beneficiary updates in alignment with IRS and ERISA guidelines.
- Resolved client inquiries while maintaining high call quality standards, ensuring an efficient and positive client experience.
Event operations and development intern
Western Kentucky University
Bowling Green
01.2025 - 04.2025
- Collaborated with athletic staff to execute fan and donor experiences during events, fostering engagement and satisfaction
- Supported athletic development and fundraising initiatives by coordinating event logistics to ensure successful execution
- Assisted with game-day operations, managing credential distribution, crowd flow, and event setup/teardown to enhance attendee experience
Library Assistant
Alden Library
Athens
08.2022 - 04.2023
- Managed circulation desk operations, facilitating check-in and check-out of library materials to enhance patron experience.
- Responded to patron inquiries, offering guidance on library services and resources.
- Collaborated with staff to create engaging displays for featured collections, promoting user interest and attendance.
- Organized shelves, book displays, and other library areas according to established guidelines.
- Supported library programs and events, contributing to successful execution and community engagement.
Dining room ambassador
The Woodbury
05.2023 - 09.2025
- Managed guest inquiries and resolved concerns promptly and professionally.
- Welcomed guests and provided information about services offered.
- Trained new ambassadors on operational procedures and customer service standards.
- Assisted with event coordination and setup for community activities.
Education
Bachelor of Sciences - Sports Management
Ohio University
Athens, OHSkills
- Project management
- CRM proficiency
- Data Analysis
- Forecasting
- Project coordination
- Report Writing
- Presentations
- Formal Documentation
- Relationship management
Event Operations Experience
Strategic Consulting Project Leader-Sports marketing Association, Ohio University | 2025
- Led in development of a strategic consulting project analyzing SMA's digital presence, website performance and social media engagement. Evaluated potential vendors, sponsors, and partnership opportunities
Event Marketing & Operations Project Lead, OSU Dance Team Partnership | 2025
- Led marketing strategy and event planning for a two day recruitment and awareness event designed to increase visibility of the Ohio State Dance Team. Worked with them to coordinate a program focused on skill development, recruitment, and community engagement for prospective participants
Certification
Festivals, Events, and Entertainment Management
Timeline
Event operations and development intern
Western Kentucky University
01.2025 - 04.2025
Client Solutions Specialist
Nationwide Retirement Solutions Center
09.2024 - Current
Dining room ambassador
The Woodbury
05.2023 - 09.2025
Library Assistant
Alden Library
08.2022 - 04.2023
Bachelor of Sciences - Sports Management
Ohio University