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Debra Wiesmann
Center Moriches,NY
Summary
Dynamic Client Solutions Specialist with a strong track record in quality assurance testing and effective communication. Proven ability to lead teams, manage client inquiries, and enhance customer satisfaction through collaborative problem-solving.
Overview
42
42
years of professional experience
Work History
Client Solutions Specialist
Cisive
Holtsville, New York
09.2019 - 03.2026
- Conducted quality assurance testing for technology solutions for Fortune 500 companies.
- Collaborated with IT developers to analyze bugs and detail new functionality flows.
- Delivered client support through effective communication and problem resolution.
- Trained new team members on best practices for complex client testing.
- Updated client billing after client implementation to ensure billing accuracy when applicable.
- Managed client inquiries utilizing Salesforce and JIRA software tools.
Contract Administrator
Cisive
Holtsville, New York
05.2018 - 09.2019
- Administered new client and vendor contracts utilizing DocuSign software.
- Developed onboarding manual for vendor system setup and client configurations to streamline integration for new clients.
- Maintained records of contract modifications to ensure regulatory compliance and support audit processes.
- Communicated contract requirements to new vendor clients for seamless integration processes.
- Collaborated with onsite compliance officer to address inquiries and clarify procedures.
- Conducted training sessions for peers on effective vendor onboarding practices to enhance team knowledge and support new client integration.
Account Manager
Cisive
Holtsville, New York
06.2014 - 05.2018
- Managed multiple accounts, ensuring timely delivery of services to meet client expectations.
- Acted as primary contact for client concerns and needs.
- Resolved customer complaints promptly to enhance satisfaction.
- Collaborated with internal teams to address client inquiries and issues.
- Facilitated regular communication between clients and service teams to address needs and concerns effectively.
- Conducted analysis of client reports to identify trends.
- Participated in quarterly business reviews with clients to assess performance.
- Maintained accurate records of client interactions and service requests to support service quality and client satisfaction.
Contract & Billing Assessor
J Tortorella Swimming Pools
Southampton, NY
03.2010 - 06.2014
- Drafted client proposals to generate new business opportunities for sales department.
- Followed up on estimates and contracts to maintain responsiveness and client satisfaction.
- Opened newly signed contracts and distributed internal specifications documentation.
- Created and dispatched invoices using QuickBooks to improve financial process efficiency.
- Supported showroom sales through effective communication and customer engagement.
Service Underwriting Manager
AutoOne Insurance Company
Melville, New York
03.2002 - 02.2010
- Led diverse team to maintain regional standards in daily operations, ensuring consistency and quality.
- Ensured compliance with state regulations and company policies across all processes.
- Maintained current knowledge of relevant laws, regulations, and industry best practices.
- Assessed employee performance through scheduled reviews, identifying areas for targeted improvement.
- Built relationships with NYAIP key internal and external stakeholders, fostering collaboration and communication.
- Participated in meetings with senior leadership to discuss market trends and strategies.
- Assisted in developing training materials for onboarding new underwriters.
Consultant to Business Analysis Department
AutoOne Insurance Company
Melville, NY
04.2002 - 03.2004
- Acted as subject matter expert for development of web-based computer system during startup, guiding project direction and functionality.
- Developed specifications for underwriting rules to guide system functionality.
- Developed and executed test scenarios for internal validation processes, verifying system functionality and reliability.
- Conducted thorough testing and regression tests to ensure system reliability.
- Analyzed client needs to recommend appropriate insurance products.
- Facilitated training sessions on new processing systems, improving team efficiency.
- Managed client communications, ensuring timely responses and follow-ups to enhance client satisfaction.
- Collaborated with stakeholders to define project scope, objectives, and deliverables.
Support Center Manager
Allstate Insurance Company
Farmingville, New York
05.1991 - 03.2002
- Managed daily operations of support center team of 40+ employees.
- Monitored performance metrics to ensure service quality standards.
- Collaborated with cross-functional teams to resolve complex issues.
- Ensured compliance with applicable laws, regulations, and company policies.
- Conducted performance reviews for staff members and provided feedback on areas of improvement.
- Developed and maintained relationships with customers, vendors and other stakeholders.
- Provided ongoing coaching and mentoring for Support Center personnel.
Unit Supervisor
Allstate Insurance Company
Farmingville, NY
06.1996 - 09.1998
- Managed team of up to 17 employees to achieve departmental goals.
- Administered salary plans and conducted employee performance reviews to ensure alignment with company standards.
- Trained and developed employees.
- Assigned job responsibilities and scheduled work to support project completion and team efficiency.
Administrative Positions
Allstate Insurance Company
Farmingville, NY
05.1984 - 05.1994
- Held multiple roles within Regional Operations Center, including processing specialist and team leader, gaining extensive technical expertise.
- Contributed to creation, testing, and deployment of new processing database, enhancing operational capabilities.
- Managed a team of over 10 employees in daily operations.
- Coordinated checkpoint meetings and conducted yearly performance reviews to align team objectives and appraise employee performance.
Education
Business Management
St. Joseph's College
PatchogueAssociate of Applied Science - Office Management
Suffolk Community College
Selden Skills
- Customer relationship management
- Salesforce management
- Project management
- Quality assurance testing
- Data analysis
- Problem-solving
- Leadership
- Exceptional communication
- Multitasking
- Self motivation
- Professionalism
- Networking skills
- Contract administration
Timeline
Client Solutions Specialist
Cisive
09.2019 - 03.2026
Contract Administrator
Cisive
05.2018 - 09.2019
Account Manager
Cisive
06.2014 - 05.2018
Contract & Billing Assessor
J Tortorella Swimming Pools
03.2010 - 06.2014
Consultant to Business Analysis Department
AutoOne Insurance Company
04.2002 - 03.2004
Service Underwriting Manager
AutoOne Insurance Company
03.2002 - 02.2010
Unit Supervisor
Allstate Insurance Company
06.1996 - 09.1998
Support Center Manager
Allstate Insurance Company
05.1991 - 03.2002
Administrative Positions
Allstate Insurance Company
05.1984 - 05.1994
Business Management
St. Joseph's College
Associate of Applied Science - Office Management
Suffolk Community College