Joshua Reier
San Diego,CA
Summary
Resourceful Client Solutions Specialist known for high productivity and efficient task completion. Possess specialized skills in client relationship management, strategic problem-solving, and process optimization. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration with clients and team members to achieve solutions that exceed expectations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Client Solutions Specialist
Manheim
San Diego, CA
10.2020 - Current
- Identified customer needs by asking questions and advising on best solutions.
- Developed relationships with clients through regular communication, following up on inquiries and providing updates.
- Monitored incoming emails and phone calls from customers, responding promptly to address their concerns.
Automotive Technician
San Carlos Auto
San Diego, CA
01.2014 - 10.2020
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
Automotive Technician
Hontech Automotive
San Diego, CA
10.2012 - 01.2014
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
- Operated a variety of shop equipment safely and efficiently.
Automotive Technician
Mossy Nissan El Cajon
El Cajon, CA
10.2008 - 10.2012
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Maintained a clean working environment at all times.
- Attended technical training courses when available to increase knowledge base.
Automotive Technician
Franchise Dealers
Phoenix, Arizona
09.2001 - 09.2008
- Mazda/Kia of Scottsdale - Scottsdale AZ
- Bell Lexus - Phoenix AZ
- Mark Mitsubishi/Kia - Scottsdale AZ
- Childress Buick/Kia -Phoenix AZ
- El Cajon Mazda/Kia- El Cajon CA
- El Cajon Mitsubishi - El Cajon CA
Education
Associate of Applied Science - Automotive Technology
Arizona Automotive Institute
Glendale, AZ01-2003
Skills
- Client communication
- Product knowledge
- Time management
- Team collaboration
- Customer relationship management
- Account management
- Relationship building
Accomplishments
- Graduated Cox Enterprises Future Leaders Program in September 2022
- Met or exceeded goals set forth in Manheim Express incentive pay plan consistently for over 4 years.
Certification
- ASE Certified Automotive Technician for 18 years
Timeline
Client Solutions Specialist
Manheim
10.2020 - Current
Automotive Technician
San Carlos Auto
01.2014 - 10.2020
Automotive Technician
Hontech Automotive
10.2012 - 01.2014
Automotive Technician
Mossy Nissan El Cajon
10.2008 - 10.2012
Automotive Technician
Franchise Dealers
09.2001 - 09.2008
Associate of Applied Science - Automotive Technology
Arizona Automotive Institute
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