Cristian Hernandez

Highly skilled automotive professional with strong expertise in vehicle inspection and maintenance. Known for precise diagnostic abilities, adherence to safety standards, and thorough knowledge of automotive systems. Strong focus on team collaboration and adaptability to meet changing needs, ensuring reliability and high-quality results. Proven track record in identifying issues, recommending effective solutions, and maintaining operational efficiency. In my current role I support vehicle dealerships in sales and pricing vehicles for best chance at selling.

• During my time at Applied Composites and Northrop Grumman, I learned how to work with carbon fiber material including layup and filament winding, I also learned to debunk and final bag parts. Skills: As a Parts Sales Manager I learned how to Manage and run a store. Oversee multiple workers and assign them each a task to work on and follow up to review the results of the task. While working at AutoZone, the job included anything from Cash Registers, Helping Customers, Automotive Advice, to installing Wiper Blades, Batteries, and Light bulbs. Also addressing Questions, Comments, and Complaints.
• While working in the AutoZone Commercial department I have learned to handle various customers at once while also managing drivers that deliver the parts, Customer need to be given the estimated time their parts will arrive to their locations and while maintaining a good customer service-based attitude. Interacting with customers and making them feel welcomed and prioritized even if they are only interacting with us over the phone.
• During my time in the Vehicle Inspection position with Manheim Express, I perform daily inspections on all make and models. During the past 8 months I have built relationships with the dealers that have allowed me to become one of the most requested inspectors throughout the LA/OC area. Good Communication has allowed me to hit goal inspections numbers constantly.
• Currently in my Role as a Client Solutions Specialist I have been able to maintain and grow the territory I oversee. In the past month we have been able to surpass company goals in Vehicle Listing and Converted Listings. I have also been able to help customers price vehicles close to MMR to give them the best chance of selling. My current position allows me to talk to customers and give them the best tips to pricing right and how to relist when listings expire.