Cristian Hernandez
Bell,CA
Summary
Highly skilled automotive professional with strong expertise in vehicle inspection and maintenance. Known for precise diagnostic abilities, adherence to safety standards, and thorough knowledge of automotive systems. Strong focus on team collaboration and adaptability to meet changing needs, ensuring reliability and high-quality results. Proven track record in identifying issues, recommending effective solutions, and maintaining operational efficiency. In my current role I support vehicle dealerships in sales and pricing vehicles for best chance at selling.
Overview
11
11
years of professional experience
Work History
Client Solutions Specialist
Manheim Express
Los Angeles, CA
03.2024 - 12.2025
- During my time as a Client Solutions Specialist I have been able to maintain and grow the territory I oversaw. In the last month we were able to surpass company goals in Vehicle Listing and Converted Listings. I have also been able to help customers price vehicles close to MMR to give them the best chance of selling. My current position allows me to talk to customers and give them the best tips to pricing right and how to relist when listings expire.
- Delivered exceptional client support through effective communication and problem-solving strategies.
- Monitored account performance metrics, ensuring alignment with company standards and client expectations.
Vehicle Inspector
Manheim Express
Los Angeles, CA
03.2023 - 03.2024
- During my time in the Vehicle Inspection position with Manheim Express, I perform daily inspections on all make and models. During the past 8 months I have built relationships with the dealers that have allowed me to become one of the most requested inspectors throughout the LA/OC area. Good Communication has allowed me to hit goal inspections numbers constantly.
Composite Technician
Northrop Grumman
El Segundo, CA
01.2023 - 02.2023
- During the time at Applied Composites and Northrop Grumman, I learned how to work with carbon fiber material including layup and filament winding, I also learned to debunk and final bag parts.
Composite Technician 1
Applied Composites
Brea, CA
05.2022 - 01.2023
- Carbon Fiber winding, Pre-preg layup, vacuum bagging.
Vehicle Inspector
Kelly Services
Wilmington, CA
06.2020 - 05.2022
- Conducted thorough inspections of vehicles to ensure compliance with safety and quality standards.
- Utilized diagnostic tools to identify mechanical issues and recommend necessary repairs.
- Documented inspection findings accurately, maintaining detailed records for accountability and traceability.
Commercial Specialist
Autozone Customer Service
Los Angeles, CA
08.2018 - 06.2020
- While working in the AutoZone Commercial department I have learned to handle various customers at once while also managing drivers that deliver the parts, Customer need to be given the estimated time their parts will arrive to their locations and while maintaining a good customer service-based attitude. Interacting with customers and making them feel welcomed and prioritized even if they are only interacting with us over the phone.
- Analyzed customer needs to provide tailored product recommendations and solutions.
- Developed training materials to enhance team knowledge of automotive products and services.
Parts Sales Manager
Autozone Customer Service
Los Angeles, CA
07.2016 - 08.2018
- As a Parts Sales Manager I learned how to Manage and run a store. Oversee multiple workers and assign them each a task to work on and follow up to review the results of the task. While working at AutoZone, the job included anything from Cash Registers, Helping Customers, Automotive Advice, to installing Wiper Blades, Batteries, and Light bulbs. Also addressing Questions, Comments, and Complaints.
Customer Service Representative
Autozone Customer Service
Los Angeles, CA
01.2015 - 06.2016
- Provided exceptional customer service by resolving inquiries and complaints effectively.
- Assisted customers in selecting appropriate automotive products based on needs and specifications.
- Educated customers on product features, benefits, and installation processes for various automotive parts.
Education
Composite Manufacturing -
Cerritos College
Norwalk, CA06.2026
High School Diploma -
Bell High School
Bell Ca06-2014
Skills
- Client relationship development
- Account Management
- Profit & loss
- Business development
- Customer Relations
- Sales
- Management
Timeline
Client Solutions Specialist
Manheim Express
03.2024 - 12.2025
Vehicle Inspector
Manheim Express
03.2023 - 03.2024
Composite Technician
Northrop Grumman
01.2023 - 02.2023
Composite Technician 1
Applied Composites
05.2022 - 01.2023
Vehicle Inspector
Kelly Services
06.2020 - 05.2022
Commercial Specialist
Autozone Customer Service
08.2018 - 06.2020
Parts Sales Manager
Autozone Customer Service
07.2016 - 08.2018
Customer Service Representative
Autozone Customer Service
01.2015 - 06.2016
Composite Manufacturing -
Cerritos College
High School Diploma -
Bell High School