Tiffany N Jones

Improved client service experience for Upper East Side Manhattan by streamlining service request handling. Strengthened field operations through route coordination for 25+ technicians and timely resolution of workflow issues. Improved property management account accuracy and leadership visibility through policy updates, real-time data reporting, and co-management of bed bug and drains/chutes department. Advanced internal process improvement by working with team members to build new policies and identify areas for company growth.

• Managed client service request intake and resolution for account questions and scheduling needs, ensuring accurate documentation throughout workflow.
• Managed pest control appointment scheduling by matching technician schedules to customer preferences and service needs.
• Reviewed and updated customer records in CRM systems, ensuring thorough account notes and prompt reflection of account changes.

Coordinated daily schedules and appointments while ensuring efficient workflow and customer satisfaction.
Managed high-volume phone and email communications from customers, vendors, and internal teams.
Maintained records, reports, invoices, and customer account information.
Resolved customer concerns and collaborated with multiple departments to address billing and service issues.
Processed payments and managed accounts receivable functions.
Supported leadership with administrative and operational projects.

• Supervised office operations and supported a team of 12 employees.
  Coordinated schedules and assignments for 20 field staff members.
  Prepared reports, maintained operational records, and monitored workflow performance.
  Acted as a liaison between clients, staff, and management to ensure efficient service delivery.
  Assisted with employee training and daily team support.
• Supervised daily office operations, ensuring smooth coordination between dispatch, technicians, and customer service.
• Managed appointment scheduling, optimizing route assignments and reducing service delays.
• Oversaw customer communications, resolving inquiries and maintaining professional service records.
• Processed invoices, payments, and account documentation with accuracy and consistency.

• Managed customer calls, scheduled service appointments, and coordinated technician dispatch for timely pest control response.
• Processed invoices, payments, and account records with accurate data entry and organized filing systems.
• Maintained service logs, work orders, and customer histories to support efficient office operations.
• Communicated appointment updates, treatment details, and follow-up needs to customers and field staff.

Provided administrative support including scheduling, document preparation, and customer communications.

Assisted with proposal preparation, invoicing, and record management.

Maintained office files and ensured accurate documentation.

Coordinated daily operations and staff schedules.

Coordinated technician schedules and client communications.
Prepared reports and maintained operational records.
Managed inventory tracking and equipment distribution.
Supported project and workflow coordination.

• Coordinated system integration schedules, aligning technicians, vendors, and client timelines.
• Communicated daily updates with clients, resolving service issues and prioritizing work orders.
• Organized procurement activities, monitoring material status and expediting critical equipment deliveries.
• Tracked project documentation, ensuring accurate submittals, drawings, and installation records.