Alexander Vang
Information Technology Systems Administrator
Coon Rapids,MN
Summary
Driven Systems Administrator with 10 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Windows-Support Systems Administrator
Information Systems Solutions
San Diego, CA
10.2021 - 07.2022
- Delivered Tier 2 and support for problem identification, diagnosis and issue resolution.
- Configured and tested Windows operating systems with roles features.
- Used Acas and HBSS to secure systems against STIG guidelines.
- Performed software installations and upgrades to Windows operating systems using Software center and Ivanti services.
- Worked with customers to understand needs and provide excellent service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
Information Technology Specialist
Freedom Staffing Group
San Diego, CA
11.2020 - 10.2021
- Coached and trained end-users on functions, features and basic troubleshooting of software such as Microsoft System Center Configuration Manager.
- Used Remedy ticketing systems to manage and process support actions and requests.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Performed tests of functionality, security and performance of different workstations and devices.
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Systems Administrator
USS Montgomery
San Diego, CA
01.2019 - 10.2020
- Oversaw IT activities to maintain operations by maintaining servers, routers, switches and laptops, for 75 users.
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Monitored networks and network devices to resolve technical problems quickly.
Information Systems Security Manager
USS Omaha
San Diego, CA
10.2018 - 01.2019
- Develop, implement, and enforce information systems security policies
- Develop and maintain System Security Plans (SSPs) and all other system security documentation, reviewing and updating them at least annually for all assigned systems
- Experience with large Local Area Networks, Wide Area Networks, vulnerability management, as well as Security Technical Implementation Guides (STIG) compliance and familiar with Incident Response, Security Analysis, and Nessus.
- Supervised staff members in education of all company employees on common threats and ways to promote cybersecurity best practices.
- Collaborated with key personnel to verify data integrity and compliance with all related regulatory guidelines and legal requirements.
- Continuously monitored corporate networks and systems for various threats, including viruses, ransomware, cyber espionage and insider sabotage.
Information Systems Technician
USS Coronado
San Diego, CA
10.2017 - 10.2018
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Performed tests of functionality, security and performance of different workstations and devices.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to Microsoft Office.
Information Technology Specialist
USN
Honolulu, HI
11.2012 - 12.2015
- Performed daily system monitoring, verifying integrity and availability of all hardware, server resources, systems and key processes.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to Exchange Server.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Implemented corrective plans of action for network performance issues including availability, utilization, and latency.
Skills
Performance Analysis
Technical Analysis
Hardware knowledge
Servers expertise
Supervision
Project organization
Problem resolution
Team management
MS Office
Leadership and People Development
Certification
CompTIA Security+
Timeline
Windows-Support Systems Administrator
Information Systems Solutions
10.2021 - 07.2022
Information Technology Specialist
Freedom Staffing Group
11.2020 - 10.2021
Systems Administrator
USS Montgomery
01.2019 - 10.2020
Information Systems Security Manager
USS Omaha
10.2018 - 01.2019
Information Systems Technician
USS Coronado
10.2017 - 10.2018
Information Technology Specialist
USN
11.2012 - 12.2015