Alexander Varsch
Phoenix,AZ
Summary
Hardworking and self-motivated candidate, with a record of exceeding departmental metrics. Looking to advance my career within State Farm by obtaining new skills in order to provide State Farm policyholders with a positive claims experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claim Associate: Property Express
State Farm
Tempe, AZ
09.2023 - Current
- Consistently exceeds performance metrics. (Average handle time, wrap time, task work).
- Efficiently manages a high volume of claims.
- Provides remarkable customer service to State Farm policyholders and claimants.
- Participates in a team based environment, always working a claim to the furthest point.
- Committed to being a resource for peers.
- Maintains knowledge of jurisdictional requirements of all states in order to comply with local law.
Delivery Driver
Barro's Pizza
Phoenix, AZ
10.2019 - 09.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained organization and verified that customers always received their entire order.
- Interacted professionally with customers, and acted with a sense of urgency to drive positive customer experience.
Server
Mellow Mushroom
Tempe, AZ
03.2022 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Science - Political Science
Arizona State University
Tempe, AZ05-2025
High School Diploma -
Pinnacle High School
Phoenix05-2021
Skills
- Claims Investigation
- Policy Analysis and Interpretation
- Jurisdictional Compliance
- Accuracy and Precision
- Active Listening
- Decision-Making
- Documentation skills
- Proficient in ECS
- Customer Service
Certification
Licensed Florida Certified All-Lines Adjuster
- Obtained CALA license through Florida as a designated home state.
- Passed with education on handling Property & Casualty insurance.
- Licensed to make claims decisions in forty-eight states.
Timeline
Claim Associate: Property Express
State Farm
09.2023 - Current
Server
Mellow Mushroom
03.2022 - 11.2022
Delivery Driver
Barro's Pizza
10.2019 - 09.2023
Bachelor of Science - Political Science
Arizona State University
High School Diploma -
Pinnacle High School