ALEXANDER VARSCH
Phoenix,AZ
Summary
Licensed Claim Specialist with proven expertise in complex property claim management. Strong analytical skills, consistently enhances customer satisfaction through effective communication and a commitment to regulatory compliance. Seeking to transition into Underwriting to apply analytical decision-making skills and further develop my career at State Farm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claim Specialist: Property Complex
State Farm
Tempe, AZ
06.2024 - Current
- Management of claims from initial review to resolution, applying accurate analysis of coverage, liability, damages, documentation, negotiation, and settlement decisions to drive favorable outcomes.
- Evaluation of policy language, state regulations, negligence standards and applicable records to make timely, fair, and legally compliant decisions within authority.
- Collaboration with policyholders, claimants, attorneys, other carriers, and internal teams to resolve issues and support claim resolution.
- Preparation of claim documentation with focus on clarity and accuracy, maintaining quality records across multiple applications in a fast-paced environment.
- Exercises sound judgment and resourcefulness while handling complex files and competing priorities.
Claim Associate: Property Express
State Farm
Tempe, AZ
09.2023 - 06.2024
- Consistently exceeded department performance metrics by efficiently managing team claim queues while maintaining quality and service standards.
- Delivered professional customer service to policyholders and claimants through clear communication and effective resolution of claim questions, enhancing overall customer satisfaction.
- Resolved claims comprehensively while acting as a peer resource for teammates on procedures, systems, and claim-handling expectations.
- Adapted effectively, ensuring accuracy and prioritization while navigating internal insurance workflows and tools.
Delivery Driver
Barro's Pizza
Phoenix, AZ
10.2019 - 09.2023
- Maintained reliability and punctuality in a customer-facing role, ensuring timely deliveries, accurate order handling, and professional service under time constraints.
- Balanced route efficiency, customer communication, and problem-solving during peak business periods.
Education
Bachelor of Science - Political Science
Arizona State University
05-2026
High School - undefined
Pinnacle High School
05-2021
Skills
- Claims analysis and review
- Decision-making
- Claims analysis
- Critical thinking
- Quality decision-making
- Critical thinking and judgment
- Resourcefulness
- Multi-application workflow
- Workflow management
- Microsoft 365 proficiency
- Training and peer support
- Customer focus
- Regulatory adherence
Certification
Florida Certified All-Lines Adjuster License, 2023
Licensed to handle claims in 48 state jurisdictions across the United States.
Timeline
Claim Specialist: Property Complex
State Farm
06.2024 - Current
Claim Associate: Property Express
State Farm
09.2023 - 06.2024
Delivery Driver
Barro's Pizza
10.2019 - 09.2023
High School - undefined
Pinnacle High School
Bachelor of Science - Political Science
Arizona State University