River Flot
Bloomington,IL
Summary
Proven Claims Specialist with a robust background at State Farm, adept in handling high-complexity auto insurance claims and demonstrating exceptional claims technical knowledge and relationship-building skills. Excelled in a high-volume environment, outperforming targets and leveraging critical thinking for innovative problem-solving. Renowned for peer mentorship and advancing customer service excellence.
Overview
3
3
years of professional experience
Work History
Claim Specialist - Property Complex, Tier 2
State Farm
04.2023 - Current
- Established peer leader that worked to elevate the performance of the section.
- Successfully managed my inventory, which led to being selected to support other demand pools that were behind their service level objectives.
- Effectively analyzed claim data, becoming a key resource for others by demonstrating how to organize their work more efficiently.
- Collaborated efficiently with multiple claims departments, ensuring prompt daily resolution of claims.
- Consistently exceeded targets for incoming phone calls, maximizing availability and service for customers.
Claim Associate - Express
State Farm
12.2021 - 04.2023
- Thrived in a high-volume environment while consistently maintaining high-quality claim handling.
- Successfully resolved numerous claim handling situations by applying strong critical thinking skills.
- Job-shadowed new hires to demonstrate efficient claim handling and establish repeatable processes.
- Resource to the Auto Express department for knowledge of property damage claims.
- Served as a Peer Mentor for new express training classes, providing answers to questions, offering progress reports to leadership, and helping new associates quickly build confidence in their roles.
Data Entry
Randstad USA
09.2021 - 12.2021
- Accurately imputed data to organize childcare provider state grant payments.
- Maintained professional and friendly contact with providers through email contact.
- Handled and processed large grant payments to providers.
- Completed the assigned daily work effectively.
Education
Bachelor of Arts - Music
Occidental College
Los Angeles, CA05.2021
Skills
- Multi-task & prioritize work in a high-volume production environment
- Strong Claims technical knowledge
- Strong relationship building skills
- Critical thinking to solve problems with innovative ideas
- Claims Investigation
- Policy Interpretation
- Customer Service
- Strong Microsoft office knowledge
Timeline
Claim Specialist - Property Complex, Tier 2
State Farm
04.2023 - Current
Claim Associate - Express
State Farm
12.2021 - 04.2023
Data Entry
Randstad USA
09.2021 - 12.2021
Bachelor of Arts - Music
Occidental College
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