Alexander Vaughn
FT LAUDERDALE,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Sales Representative
First American Home Warranty
01.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Account Manager, Inside Sales
MobileHelp
08.2018 - 01.2023
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Expanded client base through targeted prospecting and effective lead generation efforts.
- Consistently met or exceeded quarterly sales targets by diligently monitoring progress toward goals.
Account Manager, Inside Sales
Meridian Trust Investments
01.2016 - 08.2018
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
Education
Bachelor of Science - Political Science
Arizona State University
Tempe, AZ01.2016
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Sales Presentations
- Sales closing
Timeline
Sales Representative
First American Home Warranty
01.2023 - Current
Account Manager, Inside Sales
MobileHelp
08.2018 - 01.2023
Account Manager, Inside Sales
Meridian Trust Investments
01.2016 - 08.2018
Bachelor of Science - Political Science
Arizona State University
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