Alexander Villafana
Chino,CA
Summary
Versatile and results-driven professional with extensive experience in various delivery and customer service roles. Excelled in enhancing customer satisfaction and operational efficiency through exceptional teamwork, advanced planning, and a positive attitude. Fluent in English and Spanish, adept at quality assurance and maintaining safety standards.
Overview
13
13
years of professional experience
Work History
Delivery Driver
American Tire Distriubutors
06.2022 - 12.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Delivery Driver
MLF Delivery FedEx Ground
12.2020 - 06.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Enhanced customer trust by providing courteous and professional service during deliveries.
Machine Operator
Galleher Lumber
03.2016 - 11.2020
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
Call Center Representative
Iqor
01.2015 - 02.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Machine Operator
Benner Metals
06.2011 - 12.2014
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Placed orders for materials and equipment with vendors.
- Enhanced operational efficiency, organizing workstations for maximum productivity.
- Enhanced safety compliance, rigorously following all OSHA guidelines and conducting regular safety audits.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
Operator
Watson Pharmaceuticals
09.2010 - 06.2011
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
Education
High School Diploma -
Chino High School
Chino, CA05-2010
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Dependable and reliable
- Punctual and reliable
- Quality assurance
- Documentation and reporting
- Advanced planning
- Inventory management
- Fluent in English and Spanish
Timeline
Delivery Driver
American Tire Distriubutors
06.2022 - 12.2023
Delivery Driver
MLF Delivery FedEx Ground
12.2020 - 06.2022
Machine Operator
Galleher Lumber
03.2016 - 11.2020
Call Center Representative
Iqor
01.2015 - 02.2016
Machine Operator
Benner Metals
06.2011 - 12.2014
Operator
Watson Pharmaceuticals
09.2010 - 06.2011
High School Diploma -
Chino High School
Similar Profiles
Stephen OliverStephen Oliver
Delivery Driver at American Tire DistriubutorsDelivery Driver at American Tire Distriubutors
Gilbert SantiagoGilbert Santiago
SWOT Lead at American Tire DistriubutorsSWOT Lead at American Tire Distriubutors
Patrick MitchellPatrick Mitchell
Delivery Driver at American Tire DistriubutorsDelivery Driver at American Tire Distriubutors