Alexander Villalba-Flores
Douglasville,GA
Summary
Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations, and sales abilities.
Overview
4
4
years of professional experience
Work History
Retail Service Specialist
O'Reilly Auto Parts
10.2021 - Current
- Attended to customer complaints and processed product return or replacement requests.
- Delivered prompt assistance at check-out stations during high-volume shopping times, reducing wait time for customers seeking finalizing purchases.
- Trained new team members on company policies, procedures, and best practices, ensuring consistent service quality.
- Attended to Battery changes, Light bulb Replacements, Wipe blade replacements, and Engine Light Codes
Store Clerk
QuikTrip
05.2020 - 09.2021
- Maintained a clean and organized store environment for an improved shopping experience.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
- Ensured timely stocking of shelves, coolers, and displays for optimal product availability to customers.
Education
Bachelor of Science - Aviation
Middle Georgia State University
Eastman, GA05.2026
High School Diploma -
Alexander High School
Douglasville, GA05.2022
Skills
- Reliability and punctuality
- Empathy and patience
- Goal-oriented mindset
- Customer Relations
- Good communication skills
- Telephone Etiquette
- Bilingual: Spanish
Timeline
Retail Service Specialist
O'Reilly Auto Parts
10.2021 - Current
Store Clerk
QuikTrip
05.2020 - 09.2021
Bachelor of Science - Aviation
Middle Georgia State University
High School Diploma -
Alexander High School