Brant Cedotal
Gonzales,LA
Summary
Proven Retail Service Specialist at O’Reilly, adept in inventory management and customer service, enhancing shopping experiences and sales efficiency. Leveraged excellent communication and POS system operation skills to exceed sales targets and streamline operations. Demonstrated leadership in team collaboration and problem-solving, significantly contributing to a positive, results-driven work environment.
Overview
3
3
years of professional experience
Work History
Retail Service Specialist
O’Reilly
Gonzales, LA
11.2021 - Current
- Attended to customer complaints and processed product return or replacement requests.
- Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
- Streamlined inventory management for improved product availability and reduced waste.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Assisted customers in making informed purchase choices and selecting products.
- Fulfilled customers' special requests for merchandise and delivery times.
- Protected products from damage by using proper packaging and bagging techniques.
- Coordinated efficient product deliveries to meet customers' demands.
- Coordinated sales floor activities to optimize customer flow and ensure that all shopping areas remained clean, well-stocked, and visually inviting throughout daily operations.
- Monitored stock levels proactively throughout shifts—anticipating restocking needs before items depleted—to avoid disappointing customers searching for specific sizes or colors.
- Conducted regular inventory audits for accurate stock tracking and reordering when necessary.
- Processed transactions accurately using point-of-sale systems, maintaining cash handling integrity.
- Contributed to positive teamwork dynamics by pitching in whenever needed, supporting colleagues during busy periods or staff shortages.
- Handled customer inquiries, resolving issues promptly and professionally.
- Maintained clean, safe, and visually appealing retail spaces aligning with company guidelines and standards for presentation excellence.
- Utilized upselling techniques to maximize revenue potential while meeting customer needs effectively.
- Provided personalized recommendations tailored towards individual shopper preferences by drawing upon an extensive understanding of available merchandise selections.
- Overcame objections by asking lifestyle questions and creating value for customers.
- Assisted in visual merchandising efforts, creating attractive displays that drove sales growth.
- Demonstrated product functions for customers to help evaluate possibilities.
- Collaborated with team members to achieve sales targets consistently and efficiently.
- Served as a knowledgeable resource for both customers and coworkers, sharing expertise regarding products and services offered within the store environment.
Education
High School Diploma - General Studies
St. Amant High School
Saint Amant, LA03.2022
Skills
- Good communication skills
- Excellent written and oral communication
- Reliability and punctuality
- Empathy and patience
- Goal-oriented mindset
- POS System Operation
- Adaptive Learning
- Brand representation
- Cash Handling Accuracy
- Store maintenance
- Loss prevention strategies
- Opening and closing duties
- Store operations
- Skill Development
- Employee Motivation
- Task Delegation
- Complaint resolution
- Scheduling Coordination
- Team Training
- Inventory Monitoring
- Shift Scheduling
- Maintaining safety standards
- Promotional Events
- Teamwork and Collaboration
- Multitasking and Prioritizing
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
Timeline
Retail Service Specialist
O’Reilly
11.2021 - Current
High School Diploma - General Studies
St. Amant High School