Andres Tapia-Arias
Kannapolis,NC
Summary
Dynamic Retail Service Specialist with a proven track record at Oreilly Auto Parts, excelling in customer service and inventory management. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Adept at training staff and driving sales through cross-selling techniques, ensuring a well-organized and appealing store environment. Always self motivated to do more than what is fast on me and go oriented. I also run away Welding business as an extra on the side when I’m not at my current day job so I was driving to do more.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Service Specialist
Oreilly Auto Pats
Kannapolis, NC
07.2024 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed inventory levels, ensuring product availability and accurate stock records.
- Assisted in training new staff on product knowledge and sales techniques.
- Operated point-of-sale systems efficiently, processing transactions accurately.
- Conducted regular merchandising tasks to maintain organized store displays.
- Collaborated with team members to enhance customer engagement strategies.
- Attended to customer complaints and processed product return or replacement requests.
- Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Assisted customers in making informed purchase choices and selecting products.
Education
Welding Certificate - Welding
Rowan Cabarrus Community College
Salisbury, NC05.2025
High School Diploma -
A.L. Brown High School
Kannapolis, NC06.2023
Skills
- Good communication skills
- Reliability and punctuality
- Empathy and patience
- Goal-oriented mindset
- Adaptive learning
- Telephone etiquette
- Store maintenance
- Sales proficiency
- Cross-selling products
- Brand representation
- Customer service
- Opening and closing duties
- Customer engagement
- Store operations
- Employee motivation
- Team Training
- Returns and exchanges
- Willingness to learn
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Customer satisfaction
Accomplishments
During high school I also took college classes for Welding and once I graduated high school I continued and pursuing Welding at Rowan Colby’s community college for an additional two years and I also did an apprenticeship program with Wayne Brothers. I learned about construction concrete and overall construction safety.
Certification
I have an apprenticeship certification from Wayne Brothers and I also have a Welding technology certificate in stick Welding from Rowan Cabarrus community college and I also have a Welding certificate in Tig Welding from Rowan Cabarrus community community college and I also have a Welding technologies certificate from Rohan Cabarrus community college
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Retail Service Specialist
Oreilly Auto Pats
07.2024 - Current
Welding Certificate - Welding
Rowan Cabarrus Community College
High School Diploma -
A.L. Brown High School