Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Alexander Villanueva

West Palm Beach,FL

Summary

A quick study focused on operational excellence. Skilled in managing multiple tasks, consistently attaining sales targets, and nurturing a positive work environment.

Overview

5
5
years of professional experience

Work History

Service Advisor

Mullinax Ford West Palm
12.2024 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.

Service Manager

Midas Muffler
05.2023 - 11.2024
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Analyzed service reports to identify areas of improvement.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.

Customer Service Associate

U Pull & Pay
04.2022 - 05.2023
  • Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cross-trained at multiple departments, also training management on new pos systems.
  • Coordinated with our IT department to install access points, also resolving issues with printers and network.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.

Assistant Manager

Fun Depot
04.2020 - 03.2022
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Serviced Laser tag equipment and Go-Kart Engines.
  • Coached new employees, ensuring a smooth onboarding process and quicker adaptation to their roles.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
04.2023

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Friendly and patient
  • Staff education and training
  • Client rapport
  • Technical support
  • Hardware installation
  • Peripheral repair
  • Teamwork and collaboration
  • Attention to detail
  • Quick learner traits

Additional Information

Small projects I have undertaken at home include building two desktop computers. In addition, I have addressed various issues such as allocating storage space, installing network and Bluetooth drivers, troubleshooting BSOD errors, upgrading memory, and performing operating system installations along with backups and data transfers. Furthermore, I have repaired mobile devices by replacing screens, SIM card readers, batteries, and home buttons.

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Service Advisor

Mullinax Ford West Palm
12.2024 - Current

Service Manager

Midas Muffler
05.2023 - 11.2024

Customer Service Associate

U Pull & Pay
04.2022 - 05.2023

Assistant Manager

Fun Depot
04.2020 - 03.2022

High School Diploma -

Penn Foster Career School

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