Summary
Overview
Work History
Education
Skills
Certification
Languages
WORK AUTORIZATION
Languages
Timeline
Generic

OLEKSANDR VLASIUK

Beverly Hills,USA

Summary

Experienced Universal Technician with 5+ years in Customer/Technical Support. Strong communication skills and a customer-oriented approach. Seeking a challenging role to utilize extensive field experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Role Player

Check Defense
Fort Irwin, CA
03.2024 - Current
  • Designed realistic scenarios to enhance trainee preparation for various situations
  • Studied script characters and their connections
  • Collaborated with course instructors during training sessions for successful outcomes
  • Ensured precise documentation of training activities
  • Responded efficiently to evolving scenarios during simulations.

Support Engineer

NAKIVO
Sparks, Nevada
10.2020 - 12.2023
  • Resolved client questions through effective communication
  • Handled support tickets utilizing JIRA and Odoo platforms
  • Examined logs for troubleshooting insights
  • Responded to client issues via ZenDesk chat support and Skype call services
  • Provided guidance for issue resolution
  • Regularly maintain internal documentation

Technical Support Engineer

New Age IO
Kyiv, Ukraine
03.2020 - 09.2020
  • Analyzed metrics of heavily utilized systems
  • Performed analysis on system logs and identified underlying issues
  • Resolved customer software issues within SLA timelines using JIRA
  • Handled 10-hour night shifts effectively
  • Generated database reports, primarily in Postgres

Technology Consultant

HCL Technologies
Kiev, Ukraine
08.2018 - 03.2020
  • Provided both software and hardware support for 300+ users in large facility
  • Investigated IT-related problems to resolve customer complaints
  • Partnered with HCL support team to develop solutions
  • Resolved routine technical challenges for desktop clients
  • Managed incident reporting through ServiceNow system

Education

Master's degree - Finance

Borys Grinchenko Kyiv University
Ukraine
01.2016

Skills

  • Customer Relations
  • Troubleshooting
  • Technical support
  • JIRA and Odoo CRM proficiency
  • Data Collection
  • Live chat support
  • Remote Assistance
  • Quality Control

Certification

NAKIVO Technical Support Professional Certificate ID: NBR-NTSP-1304-v10.5

Languages

English Advanced, Russian Native, Ukrainian Native

WORK AUTORIZATION

Fully authorized to work in US

Languages

English
Full Professional
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual

Timeline

Role Player

Check Defense
03.2024 - Current

Support Engineer

NAKIVO
10.2020 - 12.2023

Technical Support Engineer

New Age IO
03.2020 - 09.2020

Technology Consultant

HCL Technologies
08.2018 - 03.2020

NAKIVO Technical Support Professional Certificate ID: NBR-NTSP-1304-v10.5

Master's degree - Finance

Borys Grinchenko Kyiv University
OLEKSANDR VLASIUK