Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francis Lee

North Las Vegas

Summary

Friendly and efficient employee devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding AAFES standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Willing to relocate: Anywhere Authorized to work in the US for any employer

Overview

6
6
years of professional experience

Work History

Role Player

Lexicon Consulting Inc.
08.2019 - 08.2024
  • Supported military training by performing role with upmost professionalism
  • Populated makeshift village to support military training
  • Traveled great distances to perform role to help with military training
  • Communicated with other role players and learned different viewpoints and ideas

Customer Service Associate

AAFES
03.2019 - 08.2019
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding product or service needs, addressing their concerns.
  • Educated customers on special pricing opportunities and company offerings.

Food Service Worker

AAFES
04.2018 - 02.2019
  • Upheld food safety standards at all times.
  • Prepared large batches of food according to standard recipes.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Verified compliance with all sanitation and safety requirements.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Monitored inventory and promptly reported food items requiring reorder.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Cleaned utensils, dishes and glasses for customer use.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.

Education

High School Diploma -

Richland Northeast High School
Columbia, SC
05.2015

Skills

  • Proper storage and preservation
  • Friendly, positive attitude
  • Customer relationship management
  • Safety regulations
  • Reliable and trustworthy
  • Quality assurance
  • Customer Service
  • Problem-solving abilities
  • Inbound and outbound calling
  • Troubleshooting
  • Quality control
  • People skills
  • Problem resolution
  • Basic math
  • Customer service
  • Outside Sales

Timeline

Role Player

Lexicon Consulting Inc.
08.2019 - 08.2024

Customer Service Associate

AAFES
03.2019 - 08.2019

Food Service Worker

AAFES
04.2018 - 02.2019

High School Diploma -

Richland Northeast High School

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