Alexander Wallace
West Peoria,IL
Summary
Professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling. Enthusiastic self-starter who is passionate about sales and merchandising. Looking to join a team that values their company and supports their surrounding community.
Overview
13
13
years of professional experience
Work History
Front Desk /Office Assistant/ Social Media
Rammos Plastic Surgery
Peoria, IL
08.2019 - Current
- Greeting patients professionally both in person and on the phone
- Quickly answering or properly referring questions and issues
- Optimizing provider schedules and patient satisfaction with efficient scheduling
- Notifying providers of patient arrivals
- Comforting patients by anticipating anxieties and effectively answering questions
- Ensuring availability of treatment information by retrieving and updating patient records
- Verifying financial records and collecting patient charges while filing and expediting third-party claims
- Maintaining office inventory of product & injectables
- Communication skills to converse clearly over the telephone and in person
- Organization and time management to manage a variety of tasks effectively
- Attention to detail to schedule patients correctly and communicate scheduling difficulties with providers
- Technological skills, such as using word processing and spreadsheet programs to track data
- Interpersonal skills to interact positively with patients who may be upset or stressed
- Scheduling high end clientele for consultations leading to booked surgeries
- Participating in all social media needs (filming, organizing, editing, creating, & producing
- Daily Deposit, and cash drawer balancing
- Using artistic eye for decor and all over office appeal
- Showing adaptability while moving multiple offices and management, continuing exceptional patient care
- Going above and beyond traditional front desk job duties to maintain the all over culture of the office standards
- Medical Insurance knowledge
- Handling at times elective surgical patients (payments, questions, & appointments
- Calling patients to discuss referrals
- Knowledge on all point programs such as 'Alle'
- Knowledge of botox, dermal fillers, laser treatments, skincare, & facials
- Filming, editing, and posting all social media content
Car Salesman
Byrider
Peoria, IL
01.2017 - 09.2018
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience
- Collaborated with all company departments to ensure cohesive branding and strategic product placement
- Cultivated lucrative relationships with clients through active engagement, and issue resolution
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Guided and supported staff members to consistently achieve team and personal goals
- Taught staff how to handle difficult situations with calm and professionalism
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions
- Responded to customer inquiries and delivered appropriate information after carefully researching issues
Merchandising Sales Manager
Ulta Beauty
East Peoria, Illinois
04.2012 - 01.2017
- Delivered consistent legendary customer service
- Promoted company sales and loyalty programs to meet or exceed goals in support of company initiatives and brand standard
- Ensured maintenance of store including cleanliness and overall aesthetics
- Counted cash drawers and made bank deposits
- Assigned employees to specific duties to best meet the needs of the store
- Met the demand and maintained the selling of $2000 per week for 2 months of Chanel fragrance.
- Result of doing so allowed my store to offer two other high selling brands in store.
Education
Fashion Marketing & Management
The Illinois Institute of Art - Chicago
Chicago, ILGeneral Studies
East Peoria Community High School
East Peoria, IL03.2010
Skills
- Computer literacy
- Communication skills
- Restaurant experience
- Time management
- Documentation review
- Microsoft excel
- Microsoft word
- English
- Leadership
- Guest services
- Thrives in fast-paced environment
- Excellent people skills
- Up-selling capability
- Problem Resolution
- Lifts and carries up to 75lbs
- Sales training
- Courteous
- Professional demeanor
- Committed team player
- Exceptional customer service
- Cash Handling
- Opening and closing procedures
- Inventory Management
- Shipment processing
- Google Sheets
- Powerpoint
- Social Media Marketing
Timeline
Front Desk /Office Assistant/ Social Media
Rammos Plastic Surgery
08.2019 - Current
Car Salesman
Byrider
01.2017 - 09.2018
Merchandising Sales Manager
Ulta Beauty
04.2012 - 01.2017
Fashion Marketing & Management
The Illinois Institute of Art - Chicago
General Studies
East Peoria Community High School