Alexander White
Fort Thomas,KY
Summary
Experienced team leader knowledgeable about different providers and plans for diverse benefit options. Effective at auditing benefit programs and checking companies to optimize company offerings. Proactive and disciplined with a results-driven and insightful nature.
Overview
6
6
years of professional experience
Work History
Employee Benefits Account Manager
USI Insurance Services LLC
Cincinnati, OH
10.2021 - Current
- Developed and implemented employee benefit plans that meet the needs of both employers and employees.
- Monitored trends in employee benefits to ensure competitive programs are offered.
- Prepared reports on benefit plan performance and utilization for management review.
- Conducted meetings with employees to explain benefit options, eligibility requirements and enrollment procedures.
- Assisted with the preparation of cost analyses for new or revised benefits programs.
- Coordinated annual open enrollment periods for all benefit plans.
- Maintained accurate records of all employee benefits activity in compliance with legal requirements.
- Collaborated with payroll staff to ensure timely payment of premiums for all benefit plans.
Patient Service Specialist
NovaCare Rehabilitation
Cincinnati, OH
04.2021 - 10.2021
- Greeted patients upon arrival and verified patient information.
- Provided assistance with completing paperwork, such as insurance forms and medical history.
- Answered incoming calls and responded to inquiries in a timely manner.
- Scheduled appointments and managed patient records using electronic health record software.
- Processed payments from patients, including cash, check, or credit card transactions.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Maintained knowledge of current insurance requirements for billing purposes.
- Verified patient coverage prior to appointment scheduling.
Nutrition Services Supervisor
Mercy Health Clermont Hospital
Batavia, OH
06.2019 - 04.2021
- Developed and implemented nutrition services policies and procedures.
- Supervised staff in the preparation, delivery, and serving of meals.
- Conducted performance reviews for all nutrition services personnel.
- Ensured compliance with all applicable regulations related to food safety, sanitation, and health standards.
- Planned menus that balanced nutritional needs while incorporating customer preferences.
- Ordered supplies and equipment as needed to meet operational requirements.
- Created daily schedules for staff members based on expected volume of customers.
- Maintained records regarding inventory levels, production costs, meal counts.
- Assisted in the training of new employees in food service operations.
Team Leader - Service Delivery
Citrin
Mason, OH
06.2018 - 06.2019
- Provided leadership to a team of service delivery staff, ensuring customer satisfaction and quality standards were met.
- Monitored team performance and provided guidance on processes and procedures.
- Created reports summarizing daily activity and customer feedback.
- Conducted regular meetings with the team to discuss progress, issues, and goals.
- Maintained accurate records of customer interactions, including status updates, notes, and other relevant information.
- Managed vendor relationships related to service delivery operations.
Education
Bachelor of Arts - Business Administration And Management
Southern New Hampshire University
Hooksett, NH04-2025
High School Diploma -
Amelia High School
Batavia, OH05-2016
Some College (No Degree) - Nursing (2016-2018)
University of Cincinnati
Cincinnati, OHSkills
- Compliance knowledge
- Sales Support
- Benefits Administration
- Vendor Relations
- Auditing procedures
- Account servicing abilities
- Manager coaching and training
- Employee communication
- HIPAA Compliance
- Medical insurance understanding
- Microsoft Office
- Excel
- PowerPoint
- Retention Management
Timeline
Employee Benefits Account Manager
USI Insurance Services LLC
10.2021 - Current
Patient Service Specialist
NovaCare Rehabilitation
04.2021 - 10.2021
Nutrition Services Supervisor
Mercy Health Clermont Hospital
06.2019 - 04.2021
Team Leader - Service Delivery
Citrin
06.2018 - 06.2019
Bachelor of Arts - Business Administration And Management
Southern New Hampshire University
High School Diploma -
Amelia High School
Some College (No Degree) - Nursing (2016-2018)
University of Cincinnati