ALEXANDER WILCOX
El Mirage,AZ
Summary
Proven track record in optimizing delivery routes and enhancing customer satisfaction, honed at Amazon and Barros Pizza. Skilled in work order management and renowned for exceptional teamwork, I consistently exceed delivery targets by leveraging problem-solving abilities and a positive attitude, ensuring efficiency and reliability in high-pressure environments.
Overview
13
13
years of professional experience
Work History
DSP Driver/Truck Dispatcher
Amazon
Surprise, AZ
03.2023 - 04.2024
- Efficiently plan and follow optimal delivery routes using GPS or routing software.
- Adjust routes in real-time based on traffic, weather, and customer needs.
- Deliver packages within specified timeframes and prioritize based on deadlines.
- Manage multiple deliveries per shift, ensuring accuracy and timeliness.
- Provide excellent customer service by handling inquiries, concerns, and special requests.
- Properly load, secure, and handle packages of varying sizes and weights.
- Conduct routine inspections and maintenance on delivery vehicle (e.g., checking tire pressure, fluid levels).
- Resolve delivery issues such as incorrect addresses, difficult customers, or missing packages.
- Verify package contents, labels, and addresses to ensure accuracy.
- Use of the Amazon delivery app and/or mobile device for tracking, route adjustments, and delivery confirmations.
- Document deliveries, and take photos when required.
Cook/Delivery Driver
Barros Pizza
Surprise, AZ
11.2010 - 03.2023
- Use GPS or mapping apps to identify the most efficient route for deliveries.
- Ensure on-time delivery of pizzas within a specified time frame (often under 30 minutes).
- Greet customers with a positive attitude and ensure their satisfaction.
- Accurately handle cash transactions and credit card payments, providing correct change.
- Juggle multiple orders and deliveries without compromising on speed or accuracy.
- Effectively communicate with the restaurant or dispatch team to coordinate new deliveries.
- Resolve issues that may arise, such as delayed deliveries, incorrect addresses, or customer dissatisfaction.
- Ability to handle physically demanding tasks, such as carrying heavy pizza boxes and walking up stairs or across long distances.
- Maintain punctuality and consistency in delivering pizzas on time.
- Effectively communicate with both customers and the restaurant team to ensure smooth operations.
- Collaborate with the team to streamline operations during peak hours.
Education
Associate of Science - Respiratory Therapy
Kaplan College
Phoenix, AZ03.2015
High School Diploma -
Valley Vista High School
Surprise, AZ05.2010
Skills
- Customer service-focused
- Food handling
- Work Order Management
- Stress Tolerance
- Equipment operation
- Problem solving
- Relationship building
- Punctual and reliable
- Self-motivated
- Positive attitude
- Adaptability
- Teamwork and collaboration
Timeline
DSP Driver/Truck Dispatcher
Amazon
03.2023 - 04.2024
Cook/Delivery Driver
Barros Pizza
11.2010 - 03.2023
Associate of Science - Respiratory Therapy
Kaplan College
High School Diploma -
Valley Vista High School