Alexander William Mohr
Summary
Dynamic Sales & Service Leader at Sephora with a proven ability to drive revenue growth and enhance customer engagement. Expert in visual merchandising and team management, I excel in coaching high-performing teams to exceed sales goals while fostering an inclusive atmosphere. Committed to delivering exceptional client experiences through product expertise and data-driven strategies. Drives business-to-business initiatives alongside leading brands to boost in-store visibility and promote sales.
Overview
6
6
years of professional experience
Work History
Sales & Service leader
Sephora
02.2024 - Current
- Dynamic and results-driven Sales and Service Leader with a proven track record of driving sales, elevating customer experience, and leading high-performing teams in fast-paced retail environments.
- Passionate about beauty, diversity, and delivering exceptional client service aligned with Sephora's brand values.
- Adept at coaching and motivating teams to exceed sales goals, implement operational excellence, and create an inclusive, welcoming store atmosphere.
- Demonstrated ability to blend artistry and business, fostering client loyalty through personalized experiences and strong product knowledge.
- Committed to building a culture of collaboration, innovation, and continuous improvement.
- Led store-level projects and in-store events, coordinating cross-functional teams, scheduling, and merchandising to meet brand and sales objectives.
- Trained and coached a team of 13 Beauty Advisors on newly implemented sales and service strategies, driving consistent execution and team performance.
- Managed end-to-end execution of product launches and marketing initiatives, ensuring deadlines, visual standards, and client engagement goals were met.
- Analyzed KPI trends and sales data to develop targeted action plans, resulting in year-over-year revenue growth and achievement of all performance metrics.
- Collaborated with corporate and regional leadership to implement operational improvements and align local strategies with company objectives.
- Trained and mentored staff on product knowledge and sales techniques.
- Developed and implemented promotional strategies to drive sales growth.
- Collaborated with cross-functional teams to optimize store performance.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Analyzed sales data to identify trends and improve inventory management.
- Conducted regular team meetings to ensure alignment on goals and objectives.
- Maintained high standards of visual merchandising and store presentation.
- Resolved escalated customer complaints in a timely manner.
Server
JTK Cuisine
07.2022 - 05.2024
- Curate an unparalleled and insightful dining experience.
- Provided excellent customer service in a fast-paced dining environment.
- Upsold menu items to enhance guest experience and increase sales potential.
- Ensured compliance with health and safety regulations during food handling processes.
Frontend/Tailor
Shannon Formalwear
05.2021 - 12.2021
- Provides high-end knowledge & expertise to customers when picking out suits and alterations that will work for them.
- Excellent note taking, listening and communication skills are used throughout the process.
- Tailoring requires the utmost concentration and detail orientation.
- Crafted custom garments to meet client specifications and preferences.
- Altered suits and dresses to ensure perfect fit and style.
- Operated sewing machines and tools for precise garment construction.
Team Lead
Target
11.2020 - 05.2021
- Led team to ensure efficient operations and high customer satisfaction.
- Trained new employees on store policies and procedures.
- Managed inventory levels and coordinated restocking efforts.
- Supervised daily activities to maintain a clean and organized environment.
- Collaborated with management to implement promotional strategies in-store.
- Resolved customer inquiries and complaints in a timely manner.
Enumerator
US Census Bureau
04.2020 - 09.2020
- Collected data from households to ensure accurate population counts.
- Conducted follow-up visits to non-responsive households for data accuracy.
- Maintained confidentiality of respondent information throughout the census process.
- Trained new enumerators on data collection techniques and procedures.
- Reviewed completed surveys for errors and inconsistencies before submission.
- Utilized handheld devices for efficient data entry during field operations.
Education
Business
WGU
01-2027
Fashion Design, Business
UNL
01.2021
High School Diploma -
Southeast Highschool
01.2014
Skills
- Visual merchandising
- Customer engagement
- Team management
- Revenue generation strategy
- Event management
- Product expertise
- Verbal and written communication
- Data analytics
- Account relationship handling
- Detail-oriented approach
- Coaching and development
- Adherence to high customer service standards
- Microsoft Excel certified
References
Bonita Bragg, 619-657-4307
Timeline
Sales & Service leader
Sephora
02.2024 - Current
Server
JTK Cuisine
07.2022 - 05.2024
Frontend/Tailor
Shannon Formalwear
05.2021 - 12.2021
Team Lead
Target
11.2020 - 05.2021
Enumerator
US Census Bureau
04.2020 - 09.2020
Business
WGU
Fashion Design, Business
UNL
High School Diploma -
Southeast Highschool