ANETTE EIZMENDIZ
Sephora USA
Miami,USA
2
Languages
4
years of professional experience
Results-driven retail leader with progressive leadership experience in specialty retail. Experienced in coaching and developing teams, driving sales and service priorities, supporting store operations, planning floor coverage, executing brand events, and maintaining operational excellence. Strong communicator who translates business priorities into clear actions that strengthen team performance and client experience.
Work History
SALES & SERVICE LEADER
11 Months- Lead daily store operations and support business performance by driving sales, service, and operational priorities.
- Coach and develop Beauty Advisors through real-time feedback, performance coaching, and targeted product and service education.
- Partner with store leadership to execute business strategies, communicate priorities, and maintain a high-performing team environment.
- Own the monthly zoning process, strategically assigning team members to business areas in advance to ensure appropriate coverage, maximize productivity, and support sales and service priorities.
- Support scheduling and staffing needs by aligning floor coverage with business demands, team availability, and client traffic patterns.
- Lead and execute brand events, client activations, and education initiatives designed to increase client engagement and drive sales.
- Collaborate with brand partners to coordinate trainings, product education, sampling, and business-driving initiatives.
- Monitor key business priorities and provide coaching on the sales floor to improve execution and client experience.
- Support hiring, onboarding, and development of new team members while reinforcing company standards and expectations.
- Maintain operational excellence by ensuring policies, procedures, cash-handling standards, and store routines are consistently followed.
SALES & SERVICE COORDINATOR
11 Months- Trained and developed team members on product knowledge, client service, and selling techniques.
- Managed high-volume client interactions while ensuring timely resolutions and positive client experiences.
- Supported daily cash operations and ensured accurate and secure monetary transactions.
- Led hourly business priorities and coached team members to achieve store goals.
- Supported daily store operations, including opening and closing procedures and floor execution.
- Delegated responsibilities and maintained operational standards across the sales floor.
KEY HOLDER
2 Years 3 Months- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Increased store sales through visually appealing merchandise displays and strategic product placement.
- Maintained a calm, professional approach while resolving client and operational issues in busy, high-stress situations.
- Coordinated promotional events and supported initiatives designed to increase foot traffic and sales revenue.
- Oversaw employee schedules and supported labor planning to maintain appropriate staffing during business hours.
- Mentored junior team members and supported their development and advancement within the company.
- Conducted inventory audits to identify discrepancies and improve stock-management accuracy.
- Trained and supervised new employees on customer service, sales, and store operating standards.
Education
Associate of Arts - Business & Managerial Economics
Skills
Team Leadership & Development
Sales & Business Strategy
Performance Coaching
Store Operations
Floor Coverage & Zoning
Client Experience
Event & Brand Execution
Training & Talent Development
KPI & Business Priorities
Operational Excellence
Visual Merchandising
Conflict Resolution
LANGUAGES
English
Spanish
Timeline
SALES & SERVICE LEADER
Sephora USA
09.2025 - CurrentRead More
SALES & SERVICE COORDINATOR
Sephora USA
10.2024 - 09.2025Read More
KEY HOLDER
Bath & Body Works, L Brands
07.2022 - 10.2024Read More
Miami Dade College
Associate of Arts from Business & Managerial Economics
Read More