Bryan A. Ramos
Summary
Client-focused luxury retail professional with a talent for creating memorable client experiences and cultivating long-term brand loyalty. Demonstrates strong team leadership through coaching and mentoring, fostering collaboration and operational excellence in high-performing environments. Committed to maintaining the highest standards of service and sophistication.
Overview
3
3
years of professional experience
Work History
Sales & Service Leader
Sephora
Charlotte
11.2024 - Current
- Leveraged business insights, productivity analytics, and client engagement observations to cultivate high-performing teams, reinforce elevated selling behaviors, and uphold premium service standards aligned with luxury retail expectations.
- Elevated client experience by coaching and developing Beauty Advisors through real-time feedback, performance mentorship, and adherence to service excellence standards in a luxury environment.
- Executed immersive in-store activations and client engagement experiences with store leadership to strengthen brand loyalty and deepen client relationships.
- Partnered with Operations and Executive Leadership to ensure seamless day-to-day execution, maintaining an elevated boutique environment that prioritized operational excellence, team efficiency, and exceptional client satisfaction.
- Partnered with leadership teams to foster a culture of excellence and innovation, demonstrating agility and commitment to continuous growth.
Accommodations Coordinator
Spectrum
Charlotte
01.2023 - 01.2024
- Managed highly confidential employee accommodation and leave cases with professionalism, discretion, and a service-driven approach, ensuring a seamless support experience across all interactions.
- Established cross-functional partnerships with HR business partners, leadership teams, and external vendors to enhance solution-oriented support and uphold operational excellence.
- Guided employees through complex workplace matters with empathy, clarity, and professionalism, fostering trust and strengthening interpersonal relationships.
- Conducted coaching sessions and trainings on organizational effectiveness, communication, and process improvement, contributing to improved team dynamics in fast-paced environments.
- Demonstrated attention to detail while managing high-volume requests, ensuring compliance with established service standards and deadlines.
Education
Bachelor of Arts - Global Studies, Business
University of South Carolina
Columbia, SC01-2022
Skills
- Sales Strategy
- CRM & Client Engagement
- Brand Representation
- Event Execution
- Operational Excellence
- Team Leadership
- Cross-functional teamwork
- Coaching development
- Relationship Building
- Conflict Resolution
- Communication
- Luxury experience
Languages
- Spanish, Native Proficiency
- English, Fluent Professional Proficiency
Timeline
Sales & Service Leader
Sephora
11.2024 - Current
Accommodations Coordinator
Spectrum
01.2023 - 01.2024
Bachelor of Arts - Global Studies, Business
University of South Carolina