Rachel Kerns
Wichita
Summary
Strategic retail leader with extensive experience in luxury beauty, fashion, and wellness. Expertise in visual merchandising, team leadership, client engagement, and sales performance. Committed to upholding brand standards, analyzing business results, and fostering client relationships in dynamic environments.
Overview
5
5
years of professional experience
Work History
Sales & Service Leader
Sephora
Wichita
05.2025 - Current
- Lead and develop a team focused on delivering exceptional luxury customer experiences and achieving sales goals.
- Coach associates through ongoing feedback, training, and performance development to strengthen selling skills and product knowledge.
- Support visual merchandising execution, product presentation, and maintenance of premium brand standards.
- Analyze KPIs and sales performance to identify opportunities and implement strategies for growth.
- Partner with leadership to execute promotional campaigns, product launches, and client engagement events.
- Foster a positive team culture through collaboration, communication, and accountability.
- Drive customer loyalty by ensuring personalized service and memorable experiences.
- Support operational excellence through organization, prioritization, and continuous improvement.
- LVMH
Sales Associate / Educator
lululemon Athletica
Wichita
10.2021 - Current
- Deliver personalized guest experiences through product education, styling support, and relationship building.
- Maintain an elevated sales floor through visual organization, merchandising, and product replenishment.
- Execute merchandise presentation standards to enhance customer engagement and support sales.
- Assist guests with product selection while providing knowledgeable recommendations.
- Process transactions, returns, and exchanges while maintaining exceptional service standards.
- Support inventory organization, shipment processing, and daily store operations.
- Build brand loyalty through authentic connections and a welcoming store environment.
Chief Auditor
Blitz Canvassing
Las Vegas
10.2024 - 01.2025
- Led audit processes to ensure compliance with internal policies and organizational standards.
- Developed analytical approaches to identify inefficiencies and improve operational processes.
- Trained and mentored team members to strengthen performance and accountability.
- Implemented process improvements using data analysis and structured reporting.
- AMERICA PAC
Licensed Esthetician
Fresh Spa Market
Wichita
02.2021 - 10.2021
- Provided personalized skincare consultations and recommended treatments based on client needs.
- Educated clients on skincare routines, product usage, and wellness practices.
- Recommended retail products to support client goals and increase product sales.
- Delivered exceptional service while maintaining professional health and safety standards.
- Built lasting client relationships through trust, communication, and attention to detail.
Education
Licensed Esthetician -
Kansas State Board of Cosmetology
Business Administration
University of Maryland
Skills
- Visual Merchandising & Brand Presentation
- Luxury Retail Operations
- Team Leadership & Coaching
- Client Experience & Relationship Building
- Sales Strategy & KPI Performance
- Product Education & Recommendations
- Floor Sets & Merchandise Organization
- Inventory Management
- Employee Training & Development
- Event Planning & Customer Engagement
- Communication & Collaboration
- Problem Solving & Adaptability
Additional Qualifications
- Experience with luxury beauty, fashion, and wellness brands
- Strong visual eye with attention to detail and presentation
- Proven ability to lead, coach, and motivate teams
- Comfortable managing multiple priorities in high-volume retail settings
- Flexible availability including evenings, weekends, and holidays
Timeline
Sales & Service Leader
Sephora
05.2025 - Current
Chief Auditor
Blitz Canvassing
10.2024 - 01.2025
Sales Associate / Educator
lululemon Athletica
10.2021 - Current
Licensed Esthetician
Fresh Spa Market
02.2021 - 10.2021
Licensed Esthetician -
Kansas State Board of Cosmetology
Business Administration
University of Maryland