Lizmary Santana
The Bronx
Summary
Hello! I'm a Fashion business management student with a solid knowledge in marketing and fashion industry dynamics. I possess multiple professional certifications and practical experience in brand strategy and market analysis. I am constantly seeking opportunities to learn, grow, and stay ahead of industry trends. I’m driven by curiosity, creativity, and a commitment to continuous professional development.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Sales Associate
UNIQLO
New York
01.2026 - Current
- Delivered exceptional customer service by greeting customers and addressing inquiries promptly.
- Guided customers in product selection, ensuring proper sizing and styling for maximum satisfaction.
- Resolved customer complaints professionally, turning issues into positive experiences.
- Partnered with sales team to consistently meet and exceed group targets.
- Provided accurate information regarding products, prices, and services to customers.
- Demonstrated product features and benefits tailored to customer needs.
- Maintained current knowledge of store merchandise and policies for informed assistance.
- Operated point-of-sale systems accurately for transactions and returns.
Crew Trainer
McDonald's
The Bronx
02.2023 - 06.2025
- Trained new crew members on operational procedures and customer service standards.
- Instructed new team members on proper operational procedures for consistency.
- Monitored crew performance, providing constructive feedback to enhance skills and service quality.
- Fostered positive work environment through targeted training and mentorship, promoting team cohesion.
- Ensured compliance with food safety regulations and health standards during all shifts.
- Assisted in daily restaurant operations, ensuring cleanliness and operational efficiency.
- Monitored inventory levels, restocking supplies to meet customer demand efficiently.
Education
Associate of Science - Business Administration And Management
Fashion Institute of Technology
New York (City), NYHigh School Diploma -
Dewitt Clinton High School
The Bronx, NY06.2023
Skills
- Content Marketing Strategy
- Brand Positioning & Competitive Analysis
- Audience Research & Consumer Behavior Analysis
- KPI Tracking & Basic Marketing Analytics
- Social Media Marketing Fundamentals
- Customer Experience Optimization
- Consultative Selling & Upselling Techniques
- Visual Merchandising & Brand Presentation
- Team Leadership & Employee Training
- Cross-Functional Team Collaboration
- Food safety compliance
- Performance monitoring
- Inventory management
- Customer service
- Time management
- Communication skills
- Problem solving
Certification
Digital Marketing Professional Certificate by Content Marketing Institute
Timeline
Sales Associate
UNIQLO
01.2026 - Current
Crew Trainer
McDonald's
02.2023 - 06.2025
Associate of Science - Business Administration And Management
Fashion Institute of Technology
High School Diploma -
Dewitt Clinton High School