Alexander WIlson
Schenectady,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Service Advisor
Destination Kia
09.2022 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Vehicle Porter
Destination Kia
06.2021 - 09.2022
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Washed cars and trucks daily for auto dealership.
- Relocated vehicles to different locations throughout dealership.
Education
No Degree - Advertising And Public Relations
Pensacola Christian College
Pensacola, FL05.2022
High School Diploma -
Homeschooled
Cobleskill Ny05.2020
Skills
- Conflict Resolution
- Process Improvement
- Persuasion
- Warranty Claims Process Management
- Multitasking and Organization
- Sales Expertise
Timeline
Service Advisor
Destination Kia
09.2022 - Current
Vehicle Porter
Destination Kia
06.2021 - 09.2022
No Degree - Advertising And Public Relations
Pensacola Christian College
High School Diploma -
Homeschooled
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