Alexander Yohannes
Boston,MA
Summary
Dynamic and detail-oriented professional with experience at Northeast Security, excelling in enhancing safety through vigilant monitoring and effective communication. Proven ability to adapt and solve problems, while maintaining organization and a welcoming atmosphere. Proficient in Microsoft applications and committed to delivering exceptional customer service and support.
Overview
3
3
years of professional experience
Work History
Security Receptionist
Northeast Security
09.2023 - Current
- Enhanced building security by diligently monitoring CCTV systems and reporting suspicious activities.
- Assisted in reducing security risks by conducting thorough bag checks and screening processes for all entrants.
- Continuously updated job knowledge by participating in educational opportunities related to security and receptionist duties.
- Supported receptionist duties, such as answering phone calls and emails, scheduling appointments, and managing facility calendars.
Barista
Starbucks
02.2024 - 05.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Customer Service Associate
Walgreens
09.2022 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Front Desk Receptionist
YMCA of Greater Boston
01.2022 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Associate of Arts - Business Administration
Roxbury Community College
05-2025
High School Diploma -
Boston Latin Academy
Boston06-2023
Skills
- Proficient in Microsoft applications
- Administrative and Office Skills
- Communication Skills
- Organizational & Time Management
- Problem-Solving & Critical Thinking
- Adaptability and flexibility
Languages
Arabic
Professional Working
Timeline
Barista
Starbucks
02.2024 - 05.2025
Security Receptionist
Northeast Security
09.2023 - Current
Customer Service Associate
Walgreens
09.2022 - 09.2023
Front Desk Receptionist
YMCA of Greater Boston
01.2022 - 09.2022
Associate of Arts - Business Administration
Roxbury Community College
High School Diploma -
Boston Latin Academy
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