Alexander Zerra
Huntington Beach,CA
Summary
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Officer
Knotts Berry Farm
04.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Answered calls from automatic routing system and took basic information from callers.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
Security Officer Supervisor
Allied Universal
10.2019 - 03.2021
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
- Completed full building and grounds patrols to spot and investigate concerns.
Missile Maintenance Technician
United States Air Force
04.2012 - 12.2013
- Enhanced missile system reliability by performing thorough maintenance and inspections.
- Guaranteed the accuracy of inventory records by diligently tracking usage of spare parts and tools.
- Upheld strict compliance with governmental regulations regarding storage, handling, and disposal of hazardous materials associated with missile systems maintenance tasks.
Skills
- Report Writing
- CCTV Surveillance
- Relationship building and management
- Conflict de-escalation
- Threat Assessment
- Dispatch
- Military experience
- Punctuality
- Typing Speed
- Call Management
Certification
- Security Guard : 6604398 : Current : Expiration March 31, 2026
- Firearm Permit 40 Cal. : 2665490 : Current : Expiration April 30, 2026
- Tear Gas/Pepper Spray - No expiration
- Handcuffing Procedures - No expiration
- Handling and use of Stun Gun - No expiration
Timeline
Security Officer
Knotts Berry Farm
04.2022 - Current
Security Officer Supervisor
Allied Universal
10.2019 - 03.2021
Missile Maintenance Technician
United States Air Force
04.2012 - 12.2013