Alexander Davis
Lakeland,FL
Summary
Dynamic and results-driven server with extensive experience in diverse dining environments, ranging from family-owned establishments to upscale fine dining. Committed to enhancing team performance and guest satisfaction through a vibrant personality, high energy, and exceptional customer service skills. Proven ability to manage time effectively while leading teams to deliver top-notch service and create memorable dining experiences. Passionate about fostering a positive atmosphere that empowers both colleagues and patrons.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Miller's Ale House
Lakeland, FL
04.2025 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Facilitated collaboration with kitchen staff to optimize order delivery efficiency during peak hours.
- Developed strong relationships with regular patrons to foster loyalty and repeat business.
Captain's Assistant
Chateau ZZ's
Miami, FL
11.2023 - 12.2024
- Opened the establishment, incorporating motivation and goal-based completion of objectives through teamwork
- Catered to a multitude of guests during peak hours while maintaining attention to detail and providing an optimum experience for every single patron
- Worked closely with sommeliers and beverage experts to recommend wine pairings based on guest preferences, menu pairings and social cues
- Assisted in coordinating private events such as weddings, corporate functions and VIP banquets
- Trained new servers on restaurant policies, procedures and standards
- Communicated with kitchen staff to ensure accurate order delivery and excellent coursing out of dishes to ensure an immaculate guest experience
Server
North Italia
Miami, FL
05.2022 - 07.2023
- Providing the best possible experience for all guests that walk through the door
- Menu knowledge and retention
- Acknowledging food safety and allergen protocol to ensure guest safety
- Focusing on teamwork and efficiency for myself and coworkers
Server/Bartender
Yumbrella Food Hall
Miami, FL
08.2021 - 02.2022
- Handled a high volume of customers regularly, including during comedy nights and live musical performances
- Asking questions to understand exactly what would make the guest have the best visit possible
- Set up payments by POS and ensure the guests are closed out in a timely manner
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
Server/Bartender
Sandbar Sports Grill
Cutler Bay, FL
05.2020 - 08.2021
- Operating point of sale terminals and providing bills to customers
- Cleaning the bar and the area around it
- Hiring and training new employees
- Collaborating with the kitchen and bar staff for prompt and correct delivery of orders
- Delivering a memorable dining experience by resolving all customer issues promptly
- Washing glassware and bar utensils
Bay Host/Server
TopGolf
Miami, FL
11.2018 - 04.2020
- Greet new customers, discuss specials, take drink orders and build immediate positive connections with guests.
- Share knowledge of menu items and flavors, enable customers to make personal decisions based on taste and interest.
- Maintain customer satisfaction with timely table check-ins to assess any beverage, food or potential other needs.
- Achieved highest SPV (spend per visit) sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Keep server areas clean and stocked during service hours to increase efficiency while serving tables.
- Handle customer complaints with poise and grace, immediately resolving issues by looping in a supervisor.
Server/Host
Red Lobster
Miami, FL
05.2016 - 04.2018
- Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies.
- Help guests select food and beverages by presenting menu; offering drinks; suggesting courses; explaining any specials; answering food preparation questions.
- Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.
Crew Member/Grillmaster
Chipotle
Miami, FL
10.2015 - 04.2016
- Successfully communicate with all team members to navigate job duties and complete daily tasks.
- Follow recipes accurately while involved in food preparation processes such as cooking, marinating, seasoning, and grilling meats.
- Chop herbs; dice, cut, and slice vegetables in a uniform and aesthetically pleasing manner
- Complete hot and cold food preparation assignment accurately, neatly, and in a timely fashion.
- Prepare food throughout the day as needed; anticipating and reacting to customer volume.
- Maintain appropriate portion control and consistently monitor food levels on the line.
Sales Associate (DirecTV/AOL)
Alorica
Miami, FL
07.2014 - 08.2015
- Accept calls from DirecTV customers desiring to move their cable services
- Upsell the customer and upgrade their equipment if needed
- Schedule technician appointments
- Graciously explain any fees that may apply as a result of the move
- Take calls from customers who desire to terminate their service and hopefully sway them into remaining with us
- Maintain call center database by keeping customer information up to date.
Education
High School -
Miami Southridge Senior High School
Miami, FLHigh School - Visual Art
New World School Of The Arts
Miami, FLSkills
- Point of Sale (POS) system operations
- Quick learner and easily adaptable
- Upselling and sales expertise
- Customer-oriented
- Money handling abilities
- Conflict and dispute resolution
- Food safety understanding
- Liquor, wine and food service
- Influencing and persuasive
- High-volume dining
Certification
- Food safety — Proficient
- December 2021
- Knowledge of proper food and equipment handling safety measures
- Full results: Proficient
Timeline
Server
Miller's Ale House
04.2025 - Current
Captain's Assistant
Chateau ZZ's
11.2023 - 12.2024
Server
North Italia
05.2022 - 07.2023
Server/Bartender
Yumbrella Food Hall
08.2021 - 02.2022
Server/Bartender
Sandbar Sports Grill
05.2020 - 08.2021
Bay Host/Server
TopGolf
11.2018 - 04.2020
Server/Host
Red Lobster
05.2016 - 04.2018
Crew Member/Grillmaster
Chipotle
10.2015 - 04.2016
Sales Associate (DirecTV/AOL)
Alorica
07.2014 - 08.2015
High School - Visual Art
New World School Of The Arts
High School -
Miami Southridge Senior High School