Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Alexander Davis

Lakeland,FL

Summary

Dynamic and results-driven server with extensive experience in diverse dining environments, ranging from family-owned establishments to upscale fine dining. Committed to enhancing team performance and guest satisfaction through a vibrant personality, high energy, and exceptional customer service skills. Proven ability to manage time effectively while leading teams to deliver top-notch service and create memorable dining experiences. Passionate about fostering a positive atmosphere that empowers both colleagues and patrons.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Server

Miller's Ale House
Lakeland, FL
04.2025 - Current
  • Delivered exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
  • Facilitated collaboration with kitchen staff to optimize order delivery efficiency during peak hours.
  • Developed strong relationships with regular patrons to foster loyalty and repeat business.

Captain's Assistant

Chateau ZZ's
Miami, FL
11.2023 - 12.2024
  • Opened the establishment, incorporating motivation and goal-based completion of objectives through teamwork
  • Catered to a multitude of guests during peak hours while maintaining attention to detail and providing an optimum experience for every single patron
  • Worked closely with sommeliers and beverage experts to recommend wine pairings based on guest preferences, menu pairings and social cues
  • Assisted in coordinating private events such as weddings, corporate functions and VIP banquets
  • Trained new servers on restaurant policies, procedures and standards
  • Communicated with kitchen staff to ensure accurate order delivery and excellent coursing out of dishes to ensure an immaculate guest experience

Server

North Italia
Miami, FL
05.2022 - 07.2023
  • Providing the best possible experience for all guests that walk through the door
  • Menu knowledge and retention
  • Acknowledging food safety and allergen protocol to ensure guest safety
  • Focusing on teamwork and efficiency for myself and coworkers

Server/Bartender

Yumbrella Food Hall
Miami, FL
08.2021 - 02.2022
  • Handled a high volume of customers regularly, including during comedy nights and live musical performances
  • Asking questions to understand exactly what would make the guest have the best visit possible
  • Set up payments by POS and ensure the guests are closed out in a timely manner
  • Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment

Server/Bartender

Sandbar Sports Grill
Cutler Bay, FL
05.2020 - 08.2021
  • Operating point of sale terminals and providing bills to customers
  • Cleaning the bar and the area around it
  • Hiring and training new employees
  • Collaborating with the kitchen and bar staff for prompt and correct delivery of orders
  • Delivering a memorable dining experience by resolving all customer issues promptly
  • Washing glassware and bar utensils

Bay Host/Server

TopGolf
Miami, FL
11.2018 - 04.2020
  • Greet new customers, discuss specials, take drink orders and build immediate positive connections with guests.
  • Share knowledge of menu items and flavors, enable customers to make personal decisions based on taste and interest.
  • Maintain customer satisfaction with timely table check-ins to assess any beverage, food or potential other needs.
  • Achieved highest SPV (spend per visit) sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Keep server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Handle customer complaints with poise and grace, immediately resolving issues by looping in a supervisor.

Server/Host

Red Lobster
Miami, FL
05.2016 - 04.2018
  • Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies.
  • Help guests select food and beverages by presenting menu; offering drinks; suggesting courses; explaining any specials; answering food preparation questions.
  • Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.

Crew Member/Grillmaster

Chipotle
Miami, FL
10.2015 - 04.2016
  • Successfully communicate with all team members to navigate job duties and complete daily tasks.
  • Follow recipes accurately while involved in food preparation processes such as cooking, marinating, seasoning, and grilling meats.
  • Chop herbs; dice, cut, and slice vegetables in a uniform and aesthetically pleasing manner
  • Complete hot and cold food preparation assignment accurately, neatly, and in a timely fashion.
  • Prepare food throughout the day as needed; anticipating and reacting to customer volume.
  • Maintain appropriate portion control and consistently monitor food levels on the line.

Sales Associate (DirecTV/AOL)

Alorica
Miami, FL
07.2014 - 08.2015
  • Accept calls from DirecTV customers desiring to move their cable services
  • Upsell the customer and upgrade their equipment if needed
  • Schedule technician appointments
  • Graciously explain any fees that may apply as a result of the move
  • Take calls from customers who desire to terminate their service and hopefully sway them into remaining with us
  • Maintain call center database by keeping customer information up to date.

Education

High School -

Miami Southridge Senior High School
Miami, FL

High School - Visual Art

New World School Of The Arts
Miami, FL

Skills

  • Point of Sale (POS) system operations
  • Quick learner and easily adaptable
  • Upselling and sales expertise
  • Customer-oriented
  • Money handling abilities
  • Conflict and dispute resolution
  • Food safety understanding
  • Liquor, wine and food service
  • Influencing and persuasive
  • High-volume dining

Certification

  • Food safety — Proficient
  • December 2021
  • Knowledge of proper food and equipment handling safety measures
  • Full results: Proficient

Timeline

Server

Miller's Ale House
04.2025 - Current

Captain's Assistant

Chateau ZZ's
11.2023 - 12.2024

Server

North Italia
05.2022 - 07.2023

Server/Bartender

Yumbrella Food Hall
08.2021 - 02.2022

Server/Bartender

Sandbar Sports Grill
05.2020 - 08.2021

Bay Host/Server

TopGolf
11.2018 - 04.2020

Server/Host

Red Lobster
05.2016 - 04.2018

Crew Member/Grillmaster

Chipotle
10.2015 - 04.2016

Sales Associate (DirecTV/AOL)

Alorica
07.2014 - 08.2015

High School - Visual Art

New World School Of The Arts

High School -

Miami Southridge Senior High School
Alexander Davis