ALEXANDER GUILLERMO DOMENECH SANTANA
Elizabeth
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. With strong customer relationship management and safety compliance skills. Extensive experience in workflow management and team leadership, contributing to enhanced operational efficiency and passenger satisfaction.
Overview
12
12
years of professional experience
Work History
Uber Driver
Uber And Lyft
Elizabeth
02.2019 - Current
- Provided safe and reliable transportation for passengers across diverse locations.
- Collected fares or vouchers from passengers and made change or issued receipts.
- Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
Team Leader Freshdirect
FreshDirect
The Bronx
05.2014 - 01.2019
- Led team in daily operations and workflow management.
- Trained new employees on company standards and procedures.
- Facilitated communication between departments for efficient operations.
- Oversaw quality control of products before dispatch.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Developed strategies for problem solving and conflict resolution among team members.
Education
High School Diploma -
Liceo Experimetal O&M
Dominican Republic06-1999
Associate of Science - Engineering civil
Universidad Dominicana O&M
Dominican RepublicSkills
- Customer relationship management
- Conflict resolution
- Team leadership
- Route optimization
- Customer service
- Driver management
- Safety compliance
- Professionalism
- Employee training
- Workflow management
- Client communication
- Verbal and written communication
- Evaluating employee work
Timeline
Uber Driver
Uber And Lyft
02.2019 - Current
Team Leader Freshdirect
FreshDirect
05.2014 - 01.2019
High School Diploma -
Liceo Experimetal O&M
Associate of Science - Engineering civil
Universidad Dominicana O&M