Alexander Hertel
Student
Chicago,IL
Summary
MSN student at Rush University preparing for RN licensure with strong interest in outpatient care, dermatology, aesthetics, and hands-on procedural support. Skilled in rooming patients, vitals, aseptic technique, patient communication, clinical documentation, specimen handling, and maintaining efficient clinic flow. Brings experience in behavioral health, phlebotomy, technical troubleshooting, and customer service—making me well suited for Medical Assistant and clinical support roles in outpatient and aesthetics-focused practices.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Instructor of Robotics Technology
Francis W. Parker School
Chicago, IL
12.2023 - 06.2025
- Support the robotics program and student ROV team competing in international underwater ROV competitions.
- Coach students through design/build troubleshooting using CAD, 3D printing, laser cutting, coding, and electronics.
- Emphasize safety, iterative problem-solving, and clear stepwise instruction—transferable to patient education.
- Facilitated classroom management to create a positive learning
environment. - Supported students with academic tasks and provided individualized attention.
- Helped students explore concepts with engaging, learning-focused activities.
- Assisted with classroom technology to prepare students with skills needed to succeed in technology-rich world.
- Fostered student curiosity and interest through creative hands-on activities.
3D Printing Engineer
Argonne National Laboratory
Lemont, IL
05.2022 - 12.2023
- Designed and prototyped multiple generations of proprietary VOC capture vessels using Autodesk Fusion 360 and Formlabs printers.
- Supported research efforts converting agricultural waste into carbon-neutral biofuels; maintained safety and documentation standards.
- Applied creative problem-solving, rapid iteration, and prototype testing across manufacturing methods and materials.
- Designed and implemented engineering solutions for advanced research
Business Development Representative
Tradewater
Chicago, IL
10.2019 - 04.2020
- Managed outreach to 150+ accounts to locate and procure CFC refrigerants for EPA-compliant destruction and carbon credit generation.
- Helped identify CFC equivalents totaling 2.5M+ tons CO2 (global warming potential).
- Reported campaign progress and strategy updates to leadership in weekly meetings.
Behavioral Therapist (ABA)
Center for Autism & Related Disorders
Oak Park, IL
01.2019 - 10.2019
- Delivered ABA-based interventions for children/adolescents with ASD and behavioral challenges.
- Built rapport with patients/families using trauma-informed communication and de-escalation strategies.
- Documented treatment response, progress, and behavioral observations with attention to accuracy and detail.
Assistant Manager
The North Face
Chicago, IL
12.2017 - 01.2019
- Supervised staff of 8; consistently met/exceeded sales goals while maintaining premium customer service.
- Managed opening/closing duties, workflow efficiency, and escalation/issue resolution.
Sales & Inventory
Moosejaw Mountaineering
Chicago, IL
07.2015 - 03.2017
- Implemented a stockroom organization system at a new flagship store to streamline navigation and improve efficiency.
- Provided high-touch customer guidance to support above-average transaction value and satisfaction.
- Proven ability to develop and implement creative solutions to complex problems.
Reactor Operations Manager
ForeLight, Inc.
Chicago, IL
05.2013 - 05.2015
- Led Engineering & Design and Reactor Operations during early
development of photobioreactor technology. - Built/tested eight generations of bioreactor platforms; increased efficiency and production by >150%.
- Maintained aseptic technique, laboratory safety standards, and detailed experimental documentation.
Education
Master of Science - Nursing
01.2025 - Current
(In Progress) Graduation Expected: December 2026
• 50% complete as of December 2025
• Relevant Coursework: Advanced Health Assessment, Pharmacology, Pathophysiology, Clinical Decision-Making, Patient Safety, Public Health, Woman's Health
Certified Phlebotomist - Phlebotomy
03.2024 - 05.2025
- Completed venipuncture/specimen collection training (no phlebotomist employment)
Software Development Certificate - Software Development
12.2020 - 08.2021
Software Development Stacks
- JavaScript
- Python
- React/Redux
- Express
- Flask
- PostgreSQL
Master of Science - Human Development Psychology
08.2009 - 06.2012
Minor: Environmental Science
• GPA: 3.39/4.00
• Dean's List: Fall 2009, Winter 2011
• Academic Publication: “Effects of CO2 Enrichment on Biomass Yield and Response to Drought in Radish and Winter Wheat” (DePaul University’s Undergraduate Research Journal, Discoveries vol. I (2012))
Skills
- Patient rooming
- Interviewing
- Basic health assessment
- Vitals
- Chart preparation
- EMR documentation
- Aseptic technique
- Infection control
- Clinical safety
- Venipuncture
- Specimen handling
- Labeling
- CLIA-waived familiarity
- Patient education
- Reassurance
- Therapeutic communication
- Wound care support
- Post-procedure instruction
- Room turnover
- Sterilization workflows
- Supply management
- Professional presence
- Aseptic handling
- Sterilization processes
- Maintaining clinical equipment readiness
- Documentation accuracy
- CAD
- 3D printing
- Equipment troubleshooting
- Microsoft Office
- Google Workspace
Websites
Customer Service Patient Experience
- Assistant Manager, The North Face, 01/01/17, 12/31/19, Delivered high-level customer service; coached team members; resolved escalated concerns; ensured smooth operations—experience directly applicable to patient-facing service in outpatient settings.
- Sales & Inventory, Moosejaw Mountaineering, 01/01/15, 12/31/17, Provided personalized recommendations; maintained workflow organization; strengthened communication and rapport-building.
Certifications Skills
- Certified Phlebotomy Technician (CPT)
- Venipuncture, aseptic technique, infection control
- Basic vitals, patient interviewing, rooming workflow
- EMR familiarity, documentation accuracy
- Patient reassurance, communication, therapeutic presence
- CAD, 3D printing, equipment troubleshooting
- Microsoft Office, Google Workspace
Technical Lab Skills
- 3D Printing Engineer, Argonne National Laboratory, 01/01/22, Present, Handled precision equipment; followed strict safety protocols; maintained sterile-like environments; troubleshot mechanical systems; interpreted technical instructions—strong parallels to handling clinical equipment, sterilization processes, and treatment devices.
- Reactor Operations Manager, ForeLight, Inc., 01/01/13, 12/31/15, Performed aseptic handling; monitored systems; recorded data; supported lab workflow—skills applicable to MA tasks such as specimen handling, sterilization, and maintaining clinical equipment readiness.
Clinical Preparation
MSN Program, Advanced Health Assessment, Pharmacology, Pathophysiology, Patient Safety, Interviewing, Therapeutic communication, Health promotion, Clinical workflow, Patient-centered care, Interprofessional teamwork, Outpatient and procedural practice environments
Timeline
Rush University - Master of Science, Nursing
01.2025 - Current
Phlebotomy Training Specialists - Certified Phlebotomist, Phlebotomy
03.2024 - 05.2025
Assistant Instructor of Robotics Technology - Francis W. Parker School
12.2023 - 06.2025
3D Printing Engineer - Argonne National Laboratory
05.2022 - 12.2023
App Academy - Software Development Certificate, Software Development
12.2020 - 08.2021
Business Development Representative - Tradewater
10.2019 - 04.2020
Behavioral Therapist (ABA) - Center for Autism & Related Disorders
01.2019 - 10.2019
Assistant Manager - The North Face
12.2017 - 01.2019
Sales & Inventory - Moosejaw Mountaineering
07.2015 - 03.2017
Reactor Operations Manager - ForeLight, Inc.
05.2013 - 05.2015
DePaul University - Master of Science, Human Development Psychology
08.2009 - 06.2012