ALEXANDER N SMITH
Saint Cloud,FL
Summary
Dynamic leader with extensive experience in fast-paced retail environments, including a pivotal role at Wendy's International. Excelled in problem-solving and customer engagement, significantly enhancing store efficiency and customer satisfaction. Proven track record in staff motivation and operational improvements, demonstrating exceptional customer service and organizational skills.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Wendys International
04.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
District Manager
McDonald's
04.2020 - 04.2022
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Store Manager
Wendys
04.2019 - 04.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Manager
McDonald's
07.2014 - 06.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Arts - Communication Design
Kutztown University of Pennsylvania
Kutztown, PA04-2020
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Timeline
Assistant Store Manager
Wendys International
04.2022 - Current
District Manager
McDonald's
04.2020 - 04.2022
Store Manager
Wendys
04.2019 - 04.2020
Manager
McDonald's
07.2014 - 06.2019
Bachelor of Arts - Communication Design
Kutztown University of Pennsylvania
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