Hi, I’m
Alexander William Chavez
Certified Prosthetist-Orthotist
Denver,Colorado
Summary
"His ability to quickly conclude rational solutions to difficult problems is trumped only by his contagious, morale-boosting charisma."
Patient-centered, considerate Prosthetist-Orthotist with a passion for doing what’s morally right. Goes above and beyond to find the best options for every patient. Open-minded, culturally-exposed medical professional experienced in navigating communication barriers ranging from age, to language, to cognitive difference. Exemplifies patience, understanding, and empathy with patients. Leads by example, is a capable mentor, and yearns to promote growth in colleagues and the industry on a global level.
Overview
14
years of professional experience
6
years of post-secondary education
2
Certifications
2
Languages
Work History
Hanger Clinic: Prosthetics & OrthoticsDenver, CO
Certified Prosthetist-Orthotist
07.2022 - Current
Job overview
- Enhanced patient satisfaction by providing personalized prosthetic fittings and adjustments.
- Serviced multitude of patients with difficult or rare presentations including traveling to other clinics as a product knowledge expert.
- Designed unique devices and solutions for return to sport.
- Developed targeted marketing materials highlighting the benefits of various prosthetics, increasing patient interest in available options.
- Implemented inventory management systems to ensure timely availability of essential supplies and components pertinent to patient care for our clinic and local hospitals.
- Provided exceptional customer service, addressing all questions and concerns promptly and professionally for patients and the interdisciplinary team.
- Maintained accurate records of patient encounters, ensuring compliance with regulatory requirements and timely reimbursement.
- Evaluated new product offerings from manufacturers based on their potential impact on patient outcomes.
- Facilitated positive communication between patients, healthcare providers, and sales representatives to ensure seamless coordination of care.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Streamlined processes for efficient prosthetic evaluations, resulting in reduced wait times for patients.
- Participated in community outreach events to raise awareness about available prosthetic devices and services and train patients in sports-specific device usage.
- Continuously updated knowledge of industry trends and advancements, offering cutting-edge solutions for unique, individual patient needs.
- Coordinated workshops on the latest prosthetic technologies, fostering a learning environment among regional clinical team members.
- Built strong relationships with referring physicians and therapists, generating a steady stream of new business for the clinic.
- Increased clinic revenue by recommending appropriate services and products to patients.
- Optimized prosthetic functionality through meticulous alignment and component selection, maximizing patient mobility and comfort.
- Educated patients and caregivers on proper prosthetic use, contributing to improved daily living activities.
- Managed caseloads efficiently while maintaining high levels of quality control throughout each stage of the process.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
VOGUE PROSTHETICS AND ORTHOTICS CENTERNorthridge, CA
Prosthetics and Orthotics Resident, Clinical Track Residency
01.2020 - 07.2022
Job overview
- Experienced wide variety of patient presentations with six hospital contracts.
- Founded interdisciplinary, patient-centered meetings across facilities.
- Patient population inclusive of all ages with diagnoses ranging from quadriplegia, stroke, CP, MS, TBI, hemiplegia, post-polio, cervical fractures, spinal fractures, and all levels of amputation.
- Expertise in digital amputations, myoelectric prosthetics, and bionic bracing.
- Trained three technicians in fabrication techniques.
- Blueprinted and designed new office space including technician lab.
- Successfully assisted multitude of patients that were unable to achieve progress with other practitioners:
- Designed upper extremity orthosis that allows adequate use of ski poles.
- Designed bilateral upper orthoses to allow child to write, operate cellular phone, and play video games.
- Designed AFO for patient presentation of intermittent, ROM-driven paralysis.
- Designed 3 finger prosthosis for congenital amputee to give function to their nubbins.
- Designed distal-end-neuroma off-loading transtibial prosthesis.
- Enhanced patient satisfaction by providing personalized prosthetic fittings and adjustments.
- Implemented inventory management systems to ensure timely availability of essential supplies and components for patient care.
- Maintained accurate records of patient encounters, ensuring compliance with regulatory requirements and timely reimbursement.
ÖSSUR AMERICAS, Custom SolutionsFoothill Ranch, Orlando, CA, FL
Sr. Customer Care Representative
05.2015 - 08.2018
Job overview
- Kaizen representative for Customer Care.
- Sigma Six and 6S trained.
- Formulated business manuals currently in-use for on-boarding Customer Care Associates.
- Trained two dozen customer service members.
- Educated four lead fabrication technicians in training methods, allowing them to train thirty-two additional technicians.
- Integral role in Complete Leg program, increasing facility revenue eightfold in twelve months. Program has since quadrupled.
- Educated and provided hands-on training for Modular Socket System in English and Spanish to practitioners from North, Central, and South America.
- Fostered an environment of teamwork among peers through collaboration and open communication channels
- Assisted in the development of training materials for new hires, improving onboarding processes
- Exceeded expectations in first call resolution rates by utilizing expert knowledge of products and services offered
- Provided comprehensive guidance on product offerings, features, and benefits to assist customers in making informed decisions
- Developed creative solutions tailored to individual customer needs while adhering to company guidelines
- Collaborated effectively with cross-functional teams to provide seamless support for customers
- Served as a trusted advisor for customers seeking assistance or recommendations on products or services best suited for their unique requirements
- Streamlined communication for improved customer relations, managing high-volume phone calls and emails daily
- Established rapport with clients, ensuring a positive experience in every interaction
- Assisted call-in customers with questions and orders
- Responded to customer needs through competent customer service and prompt problem-solving
SHRINERS HOSPITALS FOR CHILDREN, Pediatric Prosthetics and Orthotics Services, LLCLos Angeles, CA, CA
Clinical Rotation
03.2015 - 05.2015
Job overview
- Trained in rare congenital deformities including Proximal Femoral Focal Deficiency, seeing twelve international PFFD patients per month.
- Designed transradial prosthesis for drumming.
- Refined foundational fabrication techniques.
- Specialty experience in parent management, integral to child patient management.
VETERANS AFFAIRS MEDICAL CENTERSanta Monica, CA
Clinical Rotation
02.2014 - 06.2014
Job overview
- Provided kinesiology concepts for high-active veteran patients.
- Designed and optimized transfemoral prosthesis for competitive bike racing.
- Designed and optimized bilateral transtibial prosthesis for competitive power lifting.
- Learned field-specific tooling and hand skills.
CALIFORNIA STATE UNIVERSITY, DOMINGUEZCarson, CA
Student Intern
12.2013 - 10.2014
Job overview
- Lead over 150 campus tours addressing students and parents from various economic and cultural backgrounds.
- Knowledge source for walk-in, phone-in, and emailed questions.
- Designed New Student Orientation program of events for incoming Freshmen.
- Streamlined freshman class enrollment experience.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period
- Collaborated effectively with diverse teams, promoting a positive work environment conducive to achieving shared goals
UNIVERSAL STUDIOSUniversal City, CA
Demographics Researcher
06.2010 - 06.2013
Job overview
- Collected data via questionnaires from local, domestic, and international guests.
- Average of 400 point-of-origin questionnaires per morning shift.
- Average of 35 guest satisfaction questionnaires per evening shift.
- Trained 6 employees.
- Provided insight on Hispanic cultured events.
- Compiled data for marketing use using Excel.
Education
Florida International UniversityMiami, FL
Master of Science from Prosthetics and Orthotics
08.2018 - 07.2019
University Overview
- Researched Near-Infrared Spectroscopy as a means for determining muscle activation.
- Researched nerve conduits as a means for expediting severed nerve rehabilitation and the potential use for integrating bionics directly to nerves.
- Founded Outdoor Active Social Club.
- Founded stress-relief oriented Board Game Club.
California State University - Dominguez HillsCarson, CA
Bachelor of Arts from Kinesiology
09.2009 - 12.2014
University Overview
- Founded Beta Beta chapter of Omega Delta Phi philanthropic fraternity.
- Founded Interdisciplinary Integrative Medicine Club.
- Founded culturally diverse Digital Media Club.
Skills
Clinical Assessment and Documentation
undefinedCertification
- American Board Certified Prosthetist-Orthotist (CPO04945)
Timeline
Certified Prosthetist-Orthotist
Hanger Clinic: Prosthetics & Orthotics
07.2022 - Current
- American Board Certified Prosthetist-Orthotist (CPO04945)
05-2022
Prosthetics and Orthotics Resident, Clinical Track Residency
VOGUE PROSTHETICS AND ORTHOTICS CENTER
01.2020 - 07.2022
- IIOP Certificate for Residency in Prosthetics and Orthotics
12-2019
Florida International University
Master of Science from Prosthetics and Orthotics
08.2018 - 07.2019
Sr. Customer Care Representative
ÖSSUR AMERICAS, Custom Solutions
05.2015 - 08.2018
Clinical Rotation
SHRINERS HOSPITALS FOR CHILDREN, Pediatric Prosthetics and Orthotics Services, LLC
03.2015 - 05.2015
Clinical Rotation
VETERANS AFFAIRS MEDICAL CENTER
02.2014 - 06.2014
Student Intern
CALIFORNIA STATE UNIVERSITY, DOMINGUEZ
12.2013 - 10.2014
Demographics Researcher
UNIVERSAL STUDIOS
06.2010 - 06.2013
California State University - Dominguez Hills
Bachelor of Arts from Kinesiology
09.2009 - 12.2014
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