Alexandra Aiello
Racine,WI
Summary
Versatile and results-oriented professional with proven skills in data accuracy and conflict resolution. Excelled at ND Packaging by enhancing data processing efficiency and at Naturescape Lawn And Landscape by boosting customer loyalty through empathetic service. Adept at training and mentoring, consistently improving team performance by managing shifts at Wendy's. Demonstrates a strong commitment to workplace safety and meticulous attention to detail.
Overview
7
7
years of professional experience
Work History
Data Entry Clerk
ND Packaging
01.2023 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Customer Service Representative
Naturescape Lawn And Landscape
08.2020 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Shift Manager
Wendy's
09.2017 - 05.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
Education
High School Diploma -
Case High School
Racine, WI06-2020
Skills
- Data entry
- Customer service
- Cash handling
- Microsoft Word
- Decision-making
- Customer service focus
- Conflict resolution
- Punctual and reliable
- Training and mentoring
- Filing and data archiving
- Problem-solving
- Employee training
- Data accuracy
- Problem resolution
- Workplace safety
- Accuracy and attention to detail
Timeline
Data Entry Clerk
ND Packaging
01.2023 - Current
Customer Service Representative
Naturescape Lawn And Landscape
08.2020 - 11.2022
Shift Manager
Wendy's
09.2017 - 05.2020
High School Diploma -
Case High School
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