Alexandra Anderson
Las Vegas,NV
Summary
Detail-oriented and reliable professional seeking a Library Aide position. Brings strong customer service skills, experience managing high volumes of information, and a proven ability to assist diverse users with patience, organization, and professionalism.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Karsaz Law
Las Vegas, NV
12.2023 - Current
- Managed over 100 case files per day, ensuring compliance with legal protocols and deadlines.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with legal teams to address complex client issues efficiently.
- Streamlined support processes, improving response time for client requests.
- Developed training materials to enhance team knowledge of customer service best practices.
Customer Service Representative
Telus International
Las Vegas, NV
08.2023 - 11.2023
- Handled 60+ customer interactions per day while maintaining professionalism and accuracy.
- Provided clear guidance, escalated technical or complex issues appropriately, and ensured follow-up.
- Maintained detailed records of customer interactions and service outcomes.
- Delivered consistent, high-quality support in a fast-paced environment.
Sales Associate
Total Wine & More
Las Vegas, NV
10.2021 - 08.2023
- Assisted customers with product selection and answered questions to enhance user experience.
- Maintained organized inventory and ensured accurate product placement.
- Processed returns and exchanges following company guidelines.
- Collaborated with team members to meet daily sales and operational goals.
- Cross-trained across multiple roles to provide support during peak hours.
Education
High School Diploma -
Westover High School
Fayetteville, NC06.2016
Skills
- Customer Service & User Support
- Basic Computer & Office Technology
- File Management & Organization
- Data Entry & Record Accuracy
- Multitasking & Time Management
- Verbal & Written Communication
- Problem Solving
- Team Collaboration
- Confidential Information Handling
Timeline
Customer Service Representative
Karsaz Law
12.2023 - Current
Customer Service Representative
Telus International
08.2023 - 11.2023
Sales Associate
Total Wine & More
10.2021 - 08.2023
High School Diploma -
Westover High School
Computer & Technology
- Microsoft Word, Excel, Google Docs
- Basic troubleshooting
- Email & data systems