Tremiyah Buchanan
Charlotte,NC
Summary
Customer-focused professional seeking an IT Service Center / IT Help Desk role. Experienced in customer support, troubleshooting technical issues, handling high-volume inbound calls, and
documenting service requests in ticketing systems. Skilled at resolving user issues, providing technical assistance, and delivering excellent customer experiences while meeting service level agreements
(SLAs).
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Varo Bank
Remote
07.2023 - 11.2025
- Provided phone and computer-based support to customers by resolving service issues and answering account questions
- Handled high-volume inbound calls while maintaining professionalism and accuracy
- Documented customer issues, troubleshooting steps and resolutions in computer systems.
- Escalated complex technical problems to appropriate IT or support teams
- Maintained strong customer satisfaction through clear communication and active listening.
Receptionist/ Administrative Support
Integra
Remote
06.2021 - 07.2023
- Managed multi-line phone systems and routed calls to appropriate department
- Assisted customers and visitors while providing professional front desk support.
- Performed administrative tasks including scheduling, filing, and data entry.
- Maintained organized digital and physical records using office computer system
Education
High School Diploma -
Stewart Creek High School
Charlotte, NC06.2021
Skills
- IT Help Desk Support
- Technical troubleshooting
- Customer service
- Ticketing System (Service Desk/Help desk software)
- Active directory ( basic familiarity)
- Password resets & User Support
- Microsoft office (Word,Outlook, Excel)
- Multi-Line phone systems
- Inbound call center support
- Remote user assistance
- Data Entry & Documentation
- Problem Solving
- Communication Skills
- Time management
- Service level agreements (SLA)
Timeline
Customer Service Representative
Varo Bank
07.2023 - 11.2025
Receptionist/ Administrative Support
Integra
06.2021 - 07.2023
High School Diploma -
Stewart Creek High School