Asma Vhora
Summary
Motivated Computer and Information Science graduate with a Bachelor's degree and a 3.00 GPA, seeking to launch a career as a Level 1 Help Desk Technician. Skilled in diagnosing hardware and software issues, supporting Windows environments, Microsoft 365, Active Directory, and basic network connectivity. Known for excellent customer service, problem-solving, and technical communication skills developed through academic projects and practical IT labs. Eager to provide first-level technical support and grow within an enterprise service desk environment.
Overview
1
1
year of professional experience
Work History
Customer Service Experience
Cashier
Chicago, IL
03.2025 - 06.2025
- Delivered excellent customer support by responding to inquiries and resolving issues in a professional and timely manner.
- Documented customer interactions and maintained accurate records to support service quality and follow-up.
- Prioritized and handled multiple requests effectively while meeting deadlines in a high-volume environment.
- Demonstrated strong verbal and written communication skills when assisting customers and coordinating with team members to resolve problems.
Help Desk Support Lab
Projects
Chicago, IL
08.2024 - 10.2024
- Provided first-level technical support by diagnosing and resolving Windows hardware, software, and application-related issues.
- Configured and supported Microsoft Office and Microsoft 365 applications, ensuring proper installation and functionality.
- Managed user account requests, including password resets, account provisioning, and access troubleshooting in an Active Directory environment.
- Maintained accurate documentation of support requests, troubleshooting activities, and resolutions while adhering to established IT service desk processes.
Education
Bachelor of Science - Computer And Information Sciences
East West University
Chicago, IL06-2026
Skills
- IT Help Desk Support
- Technical Troubleshooting
- Windows 10 & Windows 11
- Microsoft 365 (Outlook, Word, Excel, Teams)
- Active Directory (User Accounts, Password Resets, Account Unlocks)
- Hardware Installation & Troubleshooting
- Software Installation & Configuration
- Printer & Peripheral Support
- Network Troubleshooting
- TCP/IP, DNS, DHCP
- VPN Fundamentals
- Remote Desktop Support
Accomplishments
- Available to work for any shift.
- Available for weekend schedule.
- Comfortable working in a fast-paced, ticket-driven support environment.
- Authorized to work in the United States.
Timeline
Customer Service Experience
Cashier
03.2025 - 06.2025
Help Desk Support Lab
Projects
08.2024 - 10.2024
Bachelor of Science - Computer And Information Sciences
East West University