Summary
Overview
Work History
Education
Skills
LANGUAGES
Awards
Timeline
Generic

Alexandra Anguiano

North Hills,California

Summary

Dynamic customer service professional with extensive experience in addressing and resolving customer issues. Recognized for a strong commitment to team collaboration and consistently achieving positive outcomes. Demonstrates reliability and adaptability, complemented by exceptional communication and problem-solving skills. Passionate about enhancing customer satisfaction and driving team success in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Guest Service Associate

European Wax Center
03.2025 - Current
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.
  • Scheduling and confirming appointments and managing guest flow throughout the day.
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Provide quality assistance to customers /guests including answering heavy phones, while multi-tasking in a fast-paced environment.
  • Promote and sell wax passes to returning guests, consistently working toward and achieving weekly sales goals to support client retention and promotional success.

Sales Associate & Stock Associate

World Market
09.2023 - 02.2025
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Shift Leader

Ono Hawaiian BBQ
08.2022 - 08.2023
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.


Education

High School Diploma -

James Monroe High School
06.2022

Skills

  • Patience and composure
  • Complaint handling
  • Check-in and Check-out procedures
  • Payment processing
  • Professional appearance
  • Cash handling experience
  • Hospitality experience
  • Greeting and directing
  • Customer service
  • Product sales
  • Computer skills
  • Inventory monitoring
  • Verbal and written communication
  • Guest experiences
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Organizational skills
  • Team collaboration

LANGUAGES

English
Spanish

Awards

  • 2018-2019 High Honor Roll - Award of academic excellence and outstanding achievement for maintaining a cumulative GPA of 3.50 to 3.99.


  • 2021-2022 High Honor Roll - Award of academic excellence and outstanding achievement for maintaining a cumulative GPA of 3.50 to 3.99.

Timeline

Guest Service Associate

European Wax Center
03.2025 - Current

Sales Associate & Stock Associate

World Market
09.2023 - 02.2025

Shift Leader

Ono Hawaiian BBQ
08.2022 - 08.2023

High School Diploma -

James Monroe High School

Similar Profiles

CREATE PROFILE