Alexandra Avery
Roseville,CA
Work Preference
Summary
Seasoned Senior Financial Aid Officer with experience in higher education financial administration. Known for comprehensive knowledge of federal, state and institutional financial aid programs and regulations. Skilled in streamlining processes, improving student satisfaction and collaborating effectively with diverse teams. Significant contributions include policy development, budget management, and implementation of best practices to increase efficiency.
Overview
12
12
years of professional experience
Work History
Senior Financial Aid Officer
National Holistic Institute
05.2024 - 10.2025
- Managed and served as primary point of contact for various federal (Title IV) and state aid programs.
- Developed and implemented program initiatives, increasing key packaging indicators by 30%.
- Collaborated with multi-disciplinary teams to improve operational processes - building relationships across various levels of management.
- Led program meetings, created status reports, and tracked overall program progress and key issues.
- Led and presented educational workshops, Zoom orientations, and new hire training.
Assistant Financial Aid Officer
Los Rios Community College District
03.2023 - 05.2024
- Managed the college’s state, Cal Grant, and federal, Work Study clinic, programs specializing in candidate screening, selection, hiring, onboarding, and training.
- Utilized web-based system, WebGrants, to monitor and manage the entire Cal Grant process, providing comprehensive reporting on various awarding factors.
Financial Aid Administrator
National Holistic Institute
09.2020 - 03.2023
- Assisted students and families in navigating the federal student aid (FAFSA) application ensuring eligibility and providing guidance on available programs and resources.
- Prepared and delivered financial aid documents in compliance with federal and state regulations.
- Coordinated and presented educational workshops, on various financial aid programs including grants, scholarships, and loans.
Office Administrator
Roseville Chamber of Commerce
10.2018 - 05.2019
- Coordinated meetings and events, managing logistics and vendor communications to ensure seamless execution.
- Prepared briefing documents to support monthly staff meetings.
- Provided comprehensive administrative support to senior management and department heads, enhancing operational efficiency.
- Resolved customer inquiries and complaints promptly, maintaining a high standard of professionalism and service.
Financial Solutions Representative Level 2
First Tech Federal Credit Union
09.2015 - 07.2017
- Promoted twice within two years for consistently exceeding performance goals and fostering a positive company culture.
- Recognized as Quarter 3 & 4 top FSR in the region for outstanding sales growth contributions.
- Managed client accounts, facilitating onboarding and overseeing transactions to ensure a seamless banking experience.
- Recommended banking services and products to enhance client satisfaction and drive engagement.
Customer Service Representative
Savings Bank of Mendocino County
12.2013 - 12.2014
- Promoted and cross-sold banking services tailored to client needs, enhancing customer satisfaction.
- Resolved client inquiries and complaints efficiently, ensuring a positive banking experience.
- Built strong relationships with clients, fostering loyalty and trust in the Savings Bank of Mendocino County.
Education
Bachelor of Arts - Psychology
Oregon State University
Corvallis, OR12-2022
Associate of Science - Psychology
Sierra College
Rocklin, CA12-2019
Associate of Science - Social & Behavioral Science
Sierra College
Rocklin, CA12-2019
Associate of Arts - Psychology For Transfer
Sierra College
Rocklin, CA12-2019
Skills
- CRM tools
- Salesforce and G-Suite
- PeopleSoft and SaaS
- Microsoft Office 365 and DocuSign
- Zoom and cross-functional collaboration
- Program management and onboarding
Timeline
Senior Financial Aid Officer
National Holistic Institute
05.2024 - 10.2025
Assistant Financial Aid Officer
Los Rios Community College District
03.2023 - 05.2024
Financial Aid Administrator
National Holistic Institute
09.2020 - 03.2023
Office Administrator
Roseville Chamber of Commerce
10.2018 - 05.2019
Financial Solutions Representative Level 2
First Tech Federal Credit Union
09.2015 - 07.2017
Customer Service Representative
Savings Bank of Mendocino County
12.2013 - 12.2014
Bachelor of Arts - Psychology
Oregon State University
Associate of Science - Psychology
Sierra College
Associate of Science - Social & Behavioral Science
Sierra College
Associate of Arts - Psychology For Transfer
Sierra College