Monica Todd
Newport Beach,CA
Summary
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Overview
9
9
years of professional experience
Work History
Service Sales Representative (First Aid and Safety)
CINTAS
04.2023 - Current
- Manage a large client territory, providing first aid and safety solutions to businesses across various industries.
- Conduct on-site service visits to inspect, restock, and maintain first aid, PPE, and safety equipment, ensuring OSHA and ANSI compliance.
- Build and sustain strong client relationships through reliable service, clear communication, and proactive issue resolution.
- Identify customer needs and recommend tailored safety products, contributing to revenue growth through upselling and cross-selling.
- Collaborate with internal teams to ensure timely product delivery, accurate inventory management, and exceptional customer satisfaction.
- Maintain organized service documentation and route records to support compliance and operational efficiency.
Career Coach (Independent Contractor)
ATHLETES TO CAREERS
07.2024 - 04.2025
- Manage over 200+ client engagements, consistently meeting needs and maintaining high satisfaction rates.
- Build and maintain strong relationships with former athletes, ensuring smooth career transitions by providing personalized coaching.
- Act as a liaison between candidates and employers, ensuring seamless communication and positive outcomes.
Assistant Track and Field Coach
CAL STATE UNIVERSITY
07.2021 - 08.2024
- Mentored and developed student-athletes, fostering a culture of excellence and collaboration.
- Directed operational logistics, including budgeting, fundraising camps, and team travel, ensuring efficiency and alignment with organizational goals.
- Contributed to the 2023 Big West Championship team title and the development of NCAA Championship athletes.
Customer Success Consultant
STAPLES BUSINESS ADVANTAGE
11.2019 - 11.2021
- Managed a book of business of 200 accounts generating 25M+ in annual revenue, establishing strong partnerships with high-potential customers such as Dignity Health and Equinox through regularly scheduled face-to-face meetings.
- Delivered proactive support and identified upselling opportunities, boosting client retention and revenue growth.
- Ensured effective onboarding, smooth program rollouts, and consistent customer satisfaction, in line with business goals.
Pharmaceutical Sales Representative (Contract Position)
SYNEOS HEALTH / ALLERGAN
05.2019 - 10.2019
- Developed relationships with healthcare professionals to educate on pharmaceutical products, utilizing consultative selling techniques.
- Identified key influencers and decision makers within healthcare teams, focusing on top customers and ensuring regular targeted engagement.
- Delivered clinical presentations to physicians, demonstrating strong knowledge of product and features.
Sales Development Representative
LINKEDIN
08.2018 - 05.2019
- Identified and nurtured leads, facilitating connections with key decision-makers and qualifying new sales opportunities.
- Collaborated closely with Account Executives to transition from leads into closed sales achieving 120% of quarterly targets.
Account Consultant
STAPLES BUSINESS ADVANTAGE
09.2016 - 08.2018
- $1.9 million Total Win Value in 2017, 118% to Goal in 2017 and 3.19 wins per week average in 2017.
- Cultivated strong, long-term relationships with key clients, driving satisfaction and increased sales.
- Managed sales pipelines, proposed value-driven solutions, and supported customer acquisition strategies.
Education
Bachelor of Arts - Graphic Design
Howard University
Washington D.CSkills
- Territory Management
- Account Management & Retention
- Strategic Problem Solving
- Conflict Resolution
- Consultative Selling
- Cross-Functional Collaboration
- Upselling & Cross-Selling
- Relationship Building
- Leadership
- Market Analysis
- CRM Tools
- Presentation & Public Speaking
- Sales Pipeline Management
ACTIVITIES & ACHIEVEMENTS
- Delta Sigma Theta Sorority Incorporated
- Howard University Track Team Captain
- Howard University SAAC (Student Athletic Advisory Committee) Executive Board Member
- Cal State Fullerton Athletics Diversity, Equity, and Inclusion Committee member
- Black Faculty Staff Association member at CSUF
- The Grassroots Project (Howard University)
- Volunteer Track and Field Coaching: Biola University, San Francisco State University, Trabuco Hills High School
Timeline
Career Coach (Independent Contractor)
ATHLETES TO CAREERS
07.2024 - 04.2025
Service Sales Representative (First Aid and Safety)
CINTAS
04.2023 - Current
Assistant Track and Field Coach
CAL STATE UNIVERSITY
07.2021 - 08.2024
Customer Success Consultant
STAPLES BUSINESS ADVANTAGE
11.2019 - 11.2021
Pharmaceutical Sales Representative (Contract Position)
SYNEOS HEALTH / ALLERGAN
05.2019 - 10.2019
Sales Development Representative
LINKEDIN
08.2018 - 05.2019
Account Consultant
STAPLES BUSINESS ADVANTAGE
09.2016 - 08.2018
Bachelor of Arts - Graphic Design
Howard University