LAWTON POLEMAN II

Work History

Cintas

07.2023 - Current

Provided top-tier client service to a portfolio of 250+ clients, ensuring complete satisfaction with product and service
Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs
Established new lines of service through business-to-business sales channels
Interfaced daily with clients in person, via phone and through email
Kept senior managers informed about sales activities, current inventory and other metrics via timely reports
Collaborated with Cintas leadership and team to increase efficiencies throughout day-to-day operations
Achieved sales goals and met KPI performance metrics, earning quarterly Summit Club recognition
Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.

Parsons Xtreme Golf

08.2021 - 03.2023

Managed the sales and distribution of high-end golf equipment in the Louisiana and Mississippi region, achieving a 25% increase in sales within the first year
Established and maintained strong relationships with clients, providing exceptional customer service and support
Coordinated with the marketing team to create and execute successful sales and marketing campaigns
Identified and nurtured client/partner relationships via cold calling, B2B and B2C
Utilized a leading CRM system (Salesforce) to track sales progress and manage client accounts
Collaborated with cross-functional teams to ensure efficient operations and timely deliveries

Enterprise Holdings

02.2020 - 08.2021

Assisted the Branch Manager in overseeing daily operations, including car rental reservations, customer service, and fleet management
Managed a team of 10 employees, ensuring all individual and team targets were met
Conducted weekly sales meetings to motivate and drive sales performance, resulting in a 33% increase in sales within the first six months
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery

American Junior Golf Association

05.2019 - 09.2019

Assisted in the planning and execution of 16 golf tournaments, including coordinating transportation for players and managing volunteer assignment
Worked with the Operations team to develop and implement event schedules, ensuring that all activities were completed on time and in accordance with established guidelines
Collaborated with other departments to ensure that all event materials, including signage, merchandise, and hospitality items, were delivered to the correct location and in good condition
Maintained accurate records of event-related expenses and assisted with budget management
Collaborated with tournament stakeholders and community members to raise funds and donations for each tournament, including monetary donations, tournament housing, and tournament hosting
Helped to create and implement new processes and procedures to streamline event operations and increase efficiency.