Maurice Bailey
Atlanta
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
8
8
years of professional experience
Work History
Service Sales Representative
Cintas First Aid & Safety
Lithia Springs
10.2021 - Current
- Achieved consistent monthly sales targets by proactively identifying and pursuing new opportunities, resulting in a 25% increase in service sales revenue within the first year.
- Developed and maintained strong client relationships through effective communication and regular follow-ups, resulting in a 85% customer retention rate.
- Collaborated with cross-functional teams to customize service solutions based on client needs, resulting in increased in customer satisfaction ratings.
- Implemented a strategic sales plan that included , networking, and attending client safety meetings, Providing safety measures to keep customer compliant and safe.
Realtor
Keller Williams
Atlanta
09.2021 - Current
- Successfully marketed and sold residential properties, exceeding sales targets by 15% through strategic pricing, effective negotiation, and exceptional client service.
- Collaborated with clients to assess their needs and provided personalized guidance throughout the home buying and selling process, resulting in a high client retention rate and numerous referrals.
- Utilized strong networking skills to establish and maintain relationships with home builders, lenders, and other industry professionals, resulting in a robust referral network and increased business opportunities.
- Conducted thorough market research and analysis to help clients make informed decisions, leveraging expertise in local market trends, property values, and financing options.
Service Specialist
Ecolab
Atlanta
04.2017 - 10.2021
- Managed a high-volume customer service queue, ensuring prompt resolution of inquiries and complaints through active listening, problem-solving, and effective communication skills.
- Conducted product demonstrations and provided detailed explanations of complex service offerings, resulting in increase in upsell opportunities and customer satisfaction.
- Collaborated with cross-functional teams to develop and implement customer-centric processes, resulting in reduction in resolution time and improved overall service quality.
- Trained and mentored new service specialists, fostering a cohesive and knowledgeable team, while consistently achieving and exceeding performance targets.
Education
Bachelors - Criminal Justice
Savannah State University
Savannah05-2016
Skills
- Sales
- Territory Management
- Business Development
- Compliance & Safety
- Customer Retention
- Realty
Accomplishments
- Summit Club (Sales Leader)
- 2022
- 2023
- Cintas
- Winners Circle (Regional Sales Leader), Cintas
Timeline
Service Sales Representative
Cintas First Aid & Safety
10.2021 - Current
Realtor
Keller Williams
09.2021 - Current
Service Specialist
Ecolab
04.2017 - 10.2021
Bachelors - Criminal Justice
Savannah State University