Alexandra Baker

• I continued to assist with ombudsman complaints, process and investigate hotline complaints, investigate and refer any potential claims, mentoring FSSI's and FSSII's, help coordinate functions of the team in the absence of the supervisor, assist co-workers with questions regarding policy and procedures and how to apply it, assist with Corrective Action Plans, assist with address match listings, pending Medicaid app listings, requests from Medical Support and Benefits Branch, assisting in coverage of the Adult Medical queue on-call services regularly. Made case decisions in Supplemental Nutrition Assistance Program, Child Care Assistance Program, Modified Adjusted Gross Income program, Medicare Savings Plan program, and all vendor payment programs and long-term care. As a Case Management Specialist III, I specialized in Adult/Long Term Care Medicaid.
• Reason For Leaving: Relocated to North Carolina
• Coordinated complex case assignments, prioritizing service needs and maintaining accurate documentation across caseloads.
• Reviewed client records, verified eligibility details, and updated case files to support timely service delivery.
• Developed case plans in collaboration with clients, providers, and support teams to align services with needs.

Reviewing cases for accuracy, assist with ombudsman complaints, process and investigate hotline complaints, investigate and refer any potential claims, began mentoring Family Support Specialist Is and II's, help coordinate functions of the team in the absence of the supervisor, assist co-workers with questions regarding policy and procedures and how to apply it, assist with Corrective Action Plans, processed Medicaid pending application listing, and processed the address match listings. Case decision in Supplemental Nutrition Assistance Program, Child Care Assistance Program, Modified Adjusted Gross Income program, Medicare Savings Plan Program, and all vendor payment programs and long-term care. Reviewed case decisions for Supplemental Nutrition Assistance Program, Child Care Assistance Program, Modified Adjusted Gross Income, Non-Modified Adjusted Gross Income, and Long-Term Care/Vendor Payment programs. I train non-case decision workers in all Long-Term Care/Vendor Payment programs. Facilitated case decisions for 7 workers in Supplemental Nutrition Assistance Program and Modified Adjusted Gross Income programs. Attended Abled Bodied Adults Without Dependents training on October 21st, 2025.

Determined eligibility for public assistance programs using Kentucky regulations, case notes, and verification documents.

Interviewed families to assess needs, collect information, and explain program requirements clearly.

Maintained accurate case records, documentation, and correspondence in agency systems.

• Assisted with Ombudsman complaints and processed hotline complaints.
• Reason For Leaving : Reclassified to Family Support Specialist III
• Conducted family assessments to identify service needs and safety concerns
• Developed individualized support plans aligned with child welfare requirements
• Coordinated referrals to community resources, behavioral health, and housing services

• Completed training for Supplemental Nutrition Assistance Program and Child Care Assistance Program, successfully made case decisions in both programs. Assisted with front desk coverage, call services, seeing clients in person. Understood policy and applied it to all applications. Process documents to determine eligibility for clients. Keep up with policy changes. Contribute to staff and CQI meetings. Completed training in Modified Adjusted Gross Income and Medicare Savings Program programs. Attended Supplemental Nutrition Assistance Program and Child Care Assistance Program on July 7th, 2021. Attended Modified Adjusted Gross Income and Medicare Savings Program training on February 14th, 2022. Achieved case decision in Supplemental Nutrition Assistance Program and Child Care Assistance Program on January 11th, 2022. Achieved Case decision in Modified Adjusted Gross Income and Medicare Savings Program on December 6th, 2022.
• Reason For leaving: Reclassified to Family Support Specialist II
• Determined public assistance eligibility by reviewing applications, interviews, and supporting documentation.
• Verified household information and maintained accurate case records in compliance with policy requirements.
• Explained benefit program requirements, recertification steps, and participant responsibilities clearly.

• Organize bar, handle money, customer service, work events, and Assisted with inventory management by organizing stock and conducting counts..
• Reason For leaving: Employment with Commonwealth of Kentucky
• Crafted wine flights, cocktails, and signature pours aligned with tasting room service standards.
• Managed point-of-sale transactions, cash handling, and accurate end-of-shift reconciliation.
• Recommended wine selections based on guest preferences and product knowledge.

• Scheduled patients, authorized imaging services, prepared patients for scans, supported office operations.
• Pursued further education
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.

• I majored in Criminal Justice and minored in Sociology. I graduated Magna Cum Laude. I was a member of the fraternity for honors students, Tau Sigma. I was on the Dean's and President's lists.