Desired Job Title
Food and Beverage ManagerAdministrative AssistantBenefits CoordinatorWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Fort Myers, FL, US
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
Alexandra Banno
Customer Service Expert
Fort Myers,FL
Work Preference
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Food and Beverage Manager
Clearwater Beach Sheraton Sand Key
Clearwater, FL
01.2025 - 05.2026
- Coordinated staff schedules to ensure adequate coverage during peak service hours.
- Assisted in planning and executing special events, ensuring seamless service delivery.
- Implemented cost-control measures to optimize budget management within food and beverage operations.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
Administrative Assistant
Henkay Precast
LaBelle, FL
01.2018 - 01.2025
- Coordinated office operations and maintained efficient communication between departments.
- Developed and implemented filing systems to enhance document retrieval efficiency.
- Managed scheduling for executive meetings, ensuring optimal time utilization.
- Assisted in preparing reports and presentations, improving data accuracy and clarity.
- Led initiatives to improve office supply inventory management, reducing costs and waste.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Benefits Coordinator
Aflac
Fort Myers, FL
02.2015 - 03.2018
- Coordinated benefits enrollment processes to ensure timely and accurate employee participation.
- Developed and maintained comprehensive benefits documentation for employee reference and compliance.
- Assisted employees with inquiries regarding benefits options, enhancing overall satisfaction and understanding.
- Streamlined communication between departments to facilitate seamless benefits administration and support.
- Implemented process improvements that reduced administrative errors in benefits processing by optimizing workflows.
- Collaborated with external vendors to negotiate competitive rates, ensuring alignment with organizational goals and budget constraints.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Facilitated new hire orientations, providing comprehensive information on company-sponsored benefit programs.
- Coordinated open enrollment events to educate employees on benefit options and encourage informed decision making.
- Ensured compliance with federal and state regulations by maintaining accurate records of all benefits-related documentation.
- Coordinated and managed all aspects of annual benefit plan renewals-ensuring a seamless transition for employees while minimizing disruption to ongoing operations.
- Developed strong relationships with carrier representatives to address claims issues effectively while advocating for the best interests of employees.
- Maintained up-to-date knowledge on industry trends and legislative changes to ensure ongoing compliance with applicable laws and regulations regarding employee benefits.
- Enhanced employee satisfaction by efficiently administering and managing benefits programs.
- Conducted regular audits of benefits data to identify discrepancies, ensuring accurate reporting and timely resolution of errors.
Education
High School Diploma -
Dr. Phillips
Orlando, FL05.2006
Skills
- Cost control
- Labor management
- Ordering supplies
- Front of house management
- Training and onboarding
- Customer service
- Employee performance evaluations
- Operations management
- Team leadership
- Scheduling
- Coaching and mentoring
- Supply ordering and management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 50 staff members.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Scheduling - Communicated with guests and staff through phone, fax, email and in person to schedule appointments and answer inquiries.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Scheduling - Organized technician schedule for customer jobs.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
Certification
- Certified ServSafe
- Certified in CPR, First Aid and AED
Timeline
Food and Beverage Manager
Clearwater Beach Sheraton Sand Key
01.2025 - 05.2026
Administrative Assistant
Henkay Precast
01.2018 - 01.2025
Benefits Coordinator
Aflac
02.2015 - 03.2018
High School Diploma -
Dr. Phillips