Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Alexandra Banno

Fort Myers,FL

Summary

Food and beverage professional with 10+ years spanning resort, independent, and high-volume themed venues. Experienced managing 50+ staff across multiple outlets while maintaining hands-on service skills. Known for cost control, staff development, and delivering memorable guest experiences in both fine dining and fast-paced bar environments.

Professional in food and beverage industry with proven experience in streamlining operations and enhancing guest satisfaction. Known for strong leadership and ability to foster team collaboration, adapting swiftly to changing needs and priorities. Expertise includes staff training, inventory management, and ensuring compliance with health and safety standards. Valued for reliability and consistent achievement of results in fast-paced environments.

Overview

1
Certification
9
years of professional experience

Work History

Sheraton Sand Key Resort
Clearwater Beach, FL

Food and Beverage Supervisor
02.2024 - 05.2026

Job overview

  • Oversaw daily operations for 50+ staff across 5 distinct outlets: fine dining, casual bar & grill, outdoor tiki bar, room service, and grab-and-go market
  • Completed nightly and weekly inventory for all outlets, reducing variance 15% through tighter par level controls and vendor ordering
  • Managed high-volume resort service averaging 500+ covers daily across all venues, maintaining service standards during peak season and events
  • Trained, scheduled, and coached team of 50+ FOH staff on service steps, POS systems, and alcohol compliance
  • Handled guest escalations and VIP service requests for hotel guests, maintaining 4.6+ outlet review scores
  • Coordinated with culinary team and stewarding to ensure health code compliance, ServSafe standards, and smooth BOH/FOH communication

The Honu
Dunedin, FL

Server/Key Holder/Assistant General Manager
01.2021 - 03.2024

Job overview

  • Promoted from Server to Key Holder to Assistant General Manager, taking on full FOH and BOH operational responsibility
  • Managed daily front-of-house and back-of-house operations for tiki-themed restaurant, ensuring service, speed, and kitchen flow during high-volume shifts
  • Oversaw weekly and monthly inventory for bar and kitchen, controlling costs and maintaining par levels for liquor, beer, wine, and food
  • Built and ran onboarding process; trained FOH and BOH staff on service standards, POS, food safety, and the tiki culture/guest experience central to The Honu brand
  • Acted as manager on duty: opened/closed, handled cash drops, resolved guest issues, and supported team during call-outs
  • Maintained brand standards by coaching staff on storytelling, drink presentation, and hospitality tied to tiki culture

Pirates Pub N Grub
Madeira Beach, FL

Bartender
04.2017 - 01.2021

Job overview

  • Delivered high-energy bartending in costume at a themed waterfront bar on the John's Pass boardwalk, serving 200+ tourists and locals daily during peak season
  • Managed full bar with 10+ taps and specialty frozen drinks, averaging $1,200+ in personal sales per shift through upselling and fast service
  • Maintained speed and accuracy during high-volume boardwalk events and weekends with continuous walk-in traffic and minimal wait times
  • Engaged guests in character to drive experience-based sales, increasing tips and repeat visits for the venue
  • Handled cash and card transactions, nightly drawer reconciliation, and responsible alcohol service in a high-tourist environment
  • Assisted with opening/closing duties, restocking, and maintaining bar cleanliness to health code standards

Education

Dr. Phillips High School
Orlando

University Overview

Skills

  • Multi-outlet management
  • Team leadership and training for 50 staff
  • Inventory management for food and beverages
  • High-volume service: 500 covers daily and 200 guests per bar shift
  • Skilled in using Toast, Micros, Square, and Aloha
  • Bartending: craft cocktails, frozen drinks, 10 tap systems, tiki presentation
  • Upselling, suggestive selling, and VIP guest service
  • Opening and closing procedures, cash handling, and drawer reconciliation
  • Health code compliance, ServSafe standards, and responsible alcohol service
  • Conflict resolution and themed, character-based hospitality

Certification

  • ServSafe
  • Safe Alcohol Vendor
  • First Aid
  • CPR
  • AED

Timeline

Food and Beverage Supervisor
Sheraton Sand Key Resort
02.2024 - 05.2026
Server/Key Holder/Assistant General Manager
The Honu
01.2021 - 03.2024
Bartender
Pirates Pub N Grub
04.2017 - 01.2021
Dr. Phillips High School
Alexandra Banno