Jeff Vilayvong
Kilauea
Summary
Experienced Food & Beverage Manager with 3 years of leadership experience at 1 Hotel Hanalei Bay overseeing multi-outlet food and beverage operations in a luxury resort environment. Proven expertise in labor management, workforce planning, guest service excellence, cost control, and team development. Skilled at managing multiple dining venues simultaneously while maintaining service standards, operational efficiency, and profitability.
Overview
8
8
years of professional experience
Work History
Food and Beverage Manager
1 Hotel Hanalei Bay
Princeville, HI
02.2025 - Current
- Oversaw daily food and beverage operations, ensuring exceptional customer service and quality standards.
- Developed and implemented training programs for staff to enhance service efficiency and product knowledge.
- Collaborated with culinary team to design seasonal menus that align with brand sustainability initiatives.
- Managed inventory control processes, reducing waste while maintaining optimal stock levels for operations.
- Oversee daily operations across multiple food and beverage outlets within a luxury resort environment.
- Manage labor budgets, staffing plans, and scheduling to support operational needs across multiple venues.
- Lead and develop diverse teams while ensuring consistent service standards and guest satisfaction.
- Monitor outlet performance, labor productivity, and financial metrics to maximize efficiency and profitability.
- Utilize Workday, OnTrack Scheduling, Avero, Agylysis, Back Office, Eventions, Universal Desktop, and KYC systems to support business operations and reporting.
- Coordinate with culinary, events, and resort leadership teams to execute special events and guest experiences.
- Maintain compliance with food safety, sanitation, and company standards across all outlets.
Assistant Food and Beverage Manager
1 Hotel Hanalei Bay
Princeville, HI
02.2024 - 02.2025
- Oversaw daily food and beverage operations, ensuring high-quality service and guest satisfaction.
- Developed and implemented training programs for staff, enhancing team performance and service standards.
- Managed inventory control processes, optimizing supply levels and reducing waste in all outlets.
- Increased overall efficiency of the department by developing and implementing training programs for staff members.
Barista
1 Hotel Hanalei Bay
Princeville, HI
02.2023 - 02.2024
- Crafted high-quality beverages using specialty brewing techniques and equipment.
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of workstations in compliance with health standards.
- Trained new staff on operational procedures and beverage preparation methods.
Certified Clinical Medical Assistant
Hawaii Pacific Health
Lihue, HI
02.2018 - 01.2023
- Assisted healthcare providers with patient examinations and procedures to enhance care quality.
- Managed patient records using electronic health systems to ensure accurate documentation and compliance.
- Coordinated patient scheduling and follow-up appointments to optimize clinic workflow efficiency.
- Trained new staff on clinical protocols and administrative procedures to promote best practices in patient care.
Education
Certified Clinical Medical Assistant -
Hawaii Medical College
Honolulu, HI02.2016
High School Diploma -
Kaimuki High School
Honolulu05.2008
Skills
- Multi-Outlet Management
- Food & Beverage Operations Management
- Labor Cost Management
- Workforce Planning & Scheduling
- Team Leadership & Development
- Financial Reporting & Analysis
- Guest Experience Management
- Inventory & Cost Control
Timeline
Food and Beverage Manager
1 Hotel Hanalei Bay
02.2025 - Current
Assistant Food and Beverage Manager
1 Hotel Hanalei Bay
02.2024 - 02.2025
Barista
1 Hotel Hanalei Bay
02.2023 - 02.2024
Certified Clinical Medical Assistant
Hawaii Pacific Health
02.2018 - 01.2023
Certified Clinical Medical Assistant -
Hawaii Medical College
High School Diploma -
Kaimuki High School