Alexandra Baviera
Columbus
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Fulfillment Lead
Lowe's
08.2021 - 07.2023
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Enhanced customer satisfaction with timely order processing and shipping, ensuring accurate product delivery.
- Coordinated with team members for efficient inventory management, maintaining optimal stock levels and reducing backorders.
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Handled escalated customer service issues related to order fulfillment, providing prompt resolutions that enhanced overall client satisfaction.
- Kept work areas neat, clean and free from debris.
- Greeted customers and directed to requested products.
- Interacted with guests in friendly and knowledgeable way.
E-Commerce Supervisor
Kroger
01.2018 - 08.2021
- Enhanced customer satisfaction by streamlining the order processing system.
- Implemented an efficient inventory management system to reduce stock shortages and overstocks.
- Trained and supervised e-commerce team members, resulting in increased productivity and improved performance.
- Evaluated customer feedback regularly, identifying areas of opportunity or concern for prompt resolution and continuous improvement efforts.
- Facilitated seamless communication between e-commerce personnel, warehouse staff, shipping providers, and other relevant stakeholders throughout each step of order fulfillment operations.
Education
High School Diploma -
Hamilton Township High School
Columbus, OH05.2016
Skills
- Logistics Planning
- Stock Replenishment
- Package Preparation
- Inspection Skills
- Staff Training
- Order Processing
- Time Management
- Team Leadership
- Customer Service
- Staff Scheduling
- Issue Resolution
- Friendly and Courteous
- Heavy Lifting
- Willing to Learn
- Detail Oriented
- Excellent Communication
- Critical Thinking
Timeline
Fulfillment Lead
Lowe's
08.2021 - 07.2023
E-Commerce Supervisor
Kroger
01.2018 - 08.2021
High School Diploma -
Hamilton Township High School