Alexandra Betzares
Virginia Beach,VA
Summary
Dynamic sales professional with a proven track record at DSI, excelling in customer service and upselling. Adept at managing high-stress situations while consistently achieving sales targets. Known for exceptional problem-solving skills and building strong client relationships, driving customer satisfaction and retention in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Sales Associate/Call Center Agent
DSI
01.2023 - 02.2025
- Collaborated with team members to achieve daily sales targets and enhance store performance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
Field Sales Agent/Inbound Sales Representative
Pierce Pools & Spas
05.2017 - 10.2022
- Conducted product presentations and demonstrations to educate customers on pool and spa features.
- Identified new business opportunities through market research and networking within the community.
- Negotiated contracts and pricing with clients, ensuring competitive offers while maximizing profitability.
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Maintained responsibility for several accounts within assigned territory, consistently touching base to assess needs and satisfaction.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals as well as to review their current services and expand sales opportunities.
- Contributed to event marketing, sales and brand promotion.
- Documented details of calls and customer interactions.
- Responded to customers within required turnaround times.
Caregiver
Home Health One
06.2013 - 11.2016
- Assisted with medication management, ensuring adherence to prescribed schedules and protocols.
- Developed individualized care plans tailored to unique client needs and preferences.
- Monitored vital signs and reported changes in health status to healthcare professionals promptly.
- Coordinated transportation for clients to appointments, promoting their independence and accessibility.
- Implemented safety protocols in home environments, reducing risks of accidents or injuries.
- Fostered positive relationships with clients and families, improving communication and trust in care services.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and overall making them feel safe and comfortable.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Education
Associates in Education - Business Administration
JSargeant Reynolds Community College
Richmond, VA01-2026
Skills
- Customer service
- Teamwork and collaboration
- Prioritization and scheduling
- Problem-solving skills
- Strong ability to manage multiple tasks
- Problem-solving
- Excellent people skills
- Timely and dependable
- Goal oriented
- Flexible schedule
- Outgoing personality
- Cash handling
- Upselling
- Professional demeanor
- Exceptional customer service
- Conflict resolution
- Sales planning
- POS system operation
Timeline
Sales Associate/Call Center Agent
DSI
01.2023 - 02.2025
Field Sales Agent/Inbound Sales Representative
Pierce Pools & Spas
05.2017 - 10.2022
Caregiver
Home Health One
06.2013 - 11.2016
Associates in Education - Business Administration
JSargeant Reynolds Community College
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